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  • Chicago, IL

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Sr. Field Service Technician

Signode Industrial Group • Chicago, IL

Posted 9 days ago

Job Snapshot

Full-Time
Travel - Road Warrior
Experience - At least 3 year(s)
Degree - High School
Packaging, Industrial, Manufacturing
Installation - Maint - Repair, Manufacturing
Relocation - No

Job Competition

1

Applicant

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Job Description

Duties and Responsibilities:

  • Resolve customer complaints and cooperate with in plant personnel
  • Examine equipment and determine needed services, or repairs.
  • Provide customer training on proper use of equipment.
  • Accurately evaluate both mechanical and electrical problems and implement the needed repairs.
  • Manage schedules and assignments for work activities, based on customer needs, work priority, calls from our customer service center and available resources.
  • Examine equipment, analyze inspection reports and consult with customers to locate and diagnose malfunctions.
  • Maintain, repair, and overhaul machinery as needed
  • Connect to and change PLC code provided by engineering for Allen Bradley   ControlLogix, SLC’s and Siemens.
  • Disassemble defective machines for repair at the customer location, using hand tools.
  • Work closely with Signode Engineering to report specific machine issues and add implement any changes that Engineering requests.
  • Diagnose failures of industrial equipment components using test meters and hand tools
  • Requisition and manage materials and supplies, such as tools, replacement parts and maintain and control inventory
  • Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements for functionality and safety
  • Identify and present opportunities for additional support of company products and services to the customer
  • Compute estimates and actual costs of factors such as materials, labor, or outside contractors
  • Commute in company vehicle and at times long distances.

 Why should you join our team?

  • Skill development opportunity to service, maintain, and sell the top packaging equipment in the industry!
  • Flexibility! Manage your own schedule, customer base and parts inventory!

  • Support! The following resources will be provided to you to ensure you have everything you need to provide quality work and service.
    • Continuous on the job training and mentorship
    • Company car, mileage and car insurance 
    • Corporate expense account
    • Company laptop and cell phone
    • All required Personal Safety Equipment
    • All supporting inventory for equipment maintenance

Job Requirements

 Skill Requirements

  • A strong working knowledge in the mechanical and electrical field
  • Knowledge of PLC programming, hydraulic and pneumatic technology
  • Solid written and verbal communication skills
  • Ability to effectively use and read measuring instruments, such as multi-meter, amp meter, micrometers and calipers
  • Ability to establish effective rapport with all levels of employees and customers
  • Ability to take initiative and organize your own work independently 
  • The drive to build your own territory for profitability
  • Competent customer services skills, with the ability to analyze the root cause and find permanent solutions to issues
  • Ability to engage in extensive customer interaction
  • Willing and able to travel, occasional overnight travel may be required
  • Solid computer skills (MS Office Applications and Windows-based programs)
  • Ability to read electrical wiring diagrams and electronic schematics is not required but strongly desired

 

Experience and education

  • Minimum 3 years of field or industrial maintenance experience
  • High school diploma
  • A valid driver's license and your own general hand tools
  • Mechanical background
  • Machinist background a plus, but not required
  • Some PLC and Electrical experience preferred but willing to train the right individual
  • Associates Degree a plus but not required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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