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  • Baltimore, MD

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Support Technician


Posted 13 days ago

Job Snapshot

Computer Software, Computer Hardware
Customer Service, Installation - Maint - Repair, Information Technology

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Job Description

Who We Are:

Paradigm Software, LLC has been a leading provider of weighing industry software for over 27 years. We are the standard in the industry and our superior software and support make us second to none. Paradigm's customers recognize our commitment, dedication and attention to detail and realize a return on investment (ROI) very quickly after implementation. 

Our consistent positive record of customer support means security for our customers and opportunities for our employees.  You will find Paradigm Software, LLC to be a workplace in which your involvement leads to the success of the company and its employees.


Role Description:

As a support technician, you will be working to support our customers on the use and daily operation of our system. The position requires independently researching and solving support issues, customer support, working closely with other employees, management, and customers to provide analysis skills supporting the applications developed and sold exclusively by Paradigm Software, LLC.

In addition to support, technicians will perform, assist, and contribute to project management of installation and external projects. Travel will be required.

Job Requirements

The ideal candidate for our support technician position will meet the following requirements: 

·         Must possess strong technical, analysis, debugging, and problem resolution skills with a strong commitment to high quality work and timely deliverables

·         Must excel at handling multiple priorities at once with the ability to work under pressure and in close proximity to other technicians

·         Must have proven success working with a team to improve, streamline, and enhance support procedures

·         2+ years’ experience of phone support in technical/software required

·         Technical experience preferred in ASP/.NET, VB6/.NET, Serial/RS-232 Communication, Crystal Reports

A highly competitive salary and fast paced learning make this position suited for top performers.

If you have experience in any of the following roles, we want to hear from you!
Customer Service Agent, Call Center Specialist, Customer Service Representative, Account Manager, Support Technician, Installation Technician, Technical Support Staff, Support Specialist, Client Relations Representative, Contact Center Representative, Account Executive

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