Our client is looking for a Director of Operations.
Lead the implementation of operational strategies and objectives across multiple revenue generating departments. Understand each product and manage improvement of operational efficiency. Exceed the product delivery of overall customer satisfaction based on established production indicators. Consistently challenge each aspect of the operational process to improve product margin. Meet with Customers and Vendors to consistently improve relations and ensure their expectations. Work closely with finance and technology to improve product operations and gross margins and manage an expense budget to company’s expected variance each month. Research, analyze, validate and document effectiveness of existing operational business processes and develop strategies for meeting Company goals and objectives.
Manage Operation staffing, supervision, scheduling, development, evaluation, and performance
Manage process changes, enhancements and modifications to facilitate implementation of new or improved business processes. Communicate to department heads such changes and modifications using appropriate communication tool(s)
Responsible for development and management of department budget
Establish performance goals for each department and direct report
Monitor department performance against performance goals to ensure that customer expectations are exceeded
Interface with Client Manager, Sales or others, as needed, to ensure client satisfaction
Collaborate in planning, design, development, testing and implementing new technology or enhancements to existing technology
Establish/Enhance and monitor performance reporting systems
Support all departments to meet production goals
Work with department heads to ensure all company policy and procedure manuals are current at all times
Submit relevant monthly operating data to President
Understand and support the company’s goals and objectives
Participate in corporate strategic planning as required
Provide a work environment that promotes positive energy, creativity and teamwork among associates.
BA Degree in Business Management or related field
At least ten years of demonstrated leadership and vision in managing staff, groups and major projects or initiatives
Excellent interpersonal skills and a collaborative management style
Excellent verbal, analytical, organizational, writing and presentation skills
Deep understanding of accounting, reporting and annual budgeting
Excel at operating in a fast paced, community environment
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