We are a consistently growing marketing company providing marketing, advertising and consulting services to large national companies and corporations. We identify and develop new stream of revenue for clients through on-site promotions, innovative marketing strategies and advertising campaigns with a personal touch. We create and execute these campaigns uniquely to each clients researched target market.
Summary / Primary Role:
The Telecommunications Customer Service Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products on behalf of all of our clientele.
Principal Duties and Responsibilities:
(Management may amend or assign duties and responsibilities to this job with appropriate notification)
Follow directions and work as a team.
Responsible for assigned customer accounts.
Responsible for accuracy of all paperwork that arrives for assigned accounts.
Ensure that all inbound and outbound paperwork is completed accurately and correctly.
Maintains training abilities for clients and consumers
Responsible for accuracy of all entries for client services and sales
Create all in office projects and classroom training products
Must be pleasant, professional, detailed communication skills and Outlook skills.
Plan, coordinate, and run five 15‑person outreach shifts per week
Comfort working with iPads and tablet based software
Analyze the profitability and efficiency of the team
Learning basic customer service techniques and client services to help with problem shooting
Our management training program uses a hands on approach that will challenge our team to learn marketing, advertising, sales, public relations and management. We provide a setting that will broaden experiences while promoting self-confidence, accomplishment and maturity. In just a short amount of time, entry-level candidates will have the opportunity to work with several difference clients as well as the management team.
You must actually be ENTRY LEVEL (less than 5 years experience and willingness to learn)
You must possess great people skills.
You must demonstrate excellent work ethic and student mentality
You must have a positive business attitude, like the rest of our enthusiastic staff.
You must be confident you'll be successful, just waiting for a career opportunity where you can prove yourself.
We will be reviewing all resumes, and the most qualified candidates will be contacted within the next week for a preliminary interview.
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