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Company Contact Info
- Tampa, FL
- Bettie Donner
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Help Desk, Level 1
Pomeroy • Tampa, FL
Posted 7 days ago
Degree - High School
Computer Hardware, Computer Software
Information Technology, Customer Service
Relocation - No
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The Service Desk Analyst I will provide first line support for clients. They will follow standard processes and be required to document and resolve technical issues relating to hardware, software, network, or general computer usage.
*Associates degree in Information Technology or 2 years equivalent experience in a technology related field preferred *Prior experience in a customer service role preferred *Excellent customer service skills *Strong verbal and written communication skills *Superior interpersonal skills and telephone etiquette *Analytical and problem solving skills *Ability to deal with the stress of a fast paced work environment *Ability to adapt and adjust to changing work situations, processes, and procedures *Ability to handle up to 50 client calls a day on a variety of topics and complexity levels *Proficient in all Microsoft's currently supported Operating Systems *Proficient in messaging systems such as Microsoft Outlook and Lotus Notes *Willingness to work flexible hours with occasional evening and weekend hours.
Job ID: 17-7395
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IT Help Desk Specialist