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Patient Service Specialist

TalentBridge Charlotte Full-Time
$15.00 - $17.00 / hour
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Patient Service Specialist

If you have previously interviewed with TalentBridge, please contact your recruiter. 

Please bring a copy of your resume.

Please fill out the application below:

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Customer Service/Call Center positions/Benefits Verification

We are currently seeking highly motivated individuals with advanced customer service skills to provide support to medical providers and patients.  The Medical Reimbursement Specialist is responsible for providing basic reimbursement support, case management, and payer research.

The Medical Reimbursement Specialist communicates by phone with insurance companies as a representative of a physician’s office in order to verify patient medical insurance coverage.  The Medical Reimbursement Specialist will ask necessary questions regarding patient’s insurance benefits and complete data entry and required reporting documentation.

The Medical Reimbursement Specialist is supervised and supported by the Assistant Manager or other supervisory/management level positions. 


Responsibilities will include but are not limited to the following activities:

  • Verifying insurance benefits and communicating product coverage details to providers
  • Processing requests for product shipments and ongoing patient assistance as needed
  • Researching payer coverage policies
  • Facilitating the prior authorization process when required
  • Facilitating the appeals process when a claim or coverage has been denied
  • Reviewing and processing request for patient assistance programs
  • Receiving and triaging inbound program calls appropriately


Preferred candidates should have the following experience and knowledge requirements:

  •  healthcare experience preferred
  • 2-4 years customer service experience (phone preferred)
  • Medical Insurance Experience
  • Familiarity of eligibility requirements and general benefits provided by most major payers
  • Working knowledge of computers in order to operate effectively with company systems and programs


Preferred candidates should have the following skills and qualifications:

  • Positive attitude and excellent customer service skills
  • Self-motivated and able to work independently
  • Highly accountable
  • Eagerness to learn
  • Strong problem solving skills
  • Ability to multi-task
  • Excellent communication skills (oral and written)
  • Excellent time management, organizational skills, and attention to detail
  • Good analytical skills
  • Excellent interpersonal skills

Please bring a copy of your resume to the career fair. 

If you have previously interviewed with TalentBridge, please contact your recruiter.

Recommended skills

Time Management
Complex Problem Solving
Positive Attitude
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