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HR Customer Service Representative

Nashville, TN

Posted 3 days ago

Job Snapshot

Full-Time
Experience - At least 1 year(s)
Degree - 4 Year Degree
$17.00 /Hour
Healthcare - Health Services
Admin - Clerical, Customer Service, Health Care
0

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Job Description

HR Customer Service Representative



Great opportunity with a premiere healthcare company in Nashville!

This HR Customer Service Rep will assist in functions including onboarding and maintaining employee files.

*This class will have a start date of Jan.8th - ( Interviewing the week of Dec.3rd )

*Training will  run for 6 weeks. Training for ALL shifts are M-F 8-4:30pm.*


Position Summary:



The Customer Service Department serves as the primary contact by facility personnel seeking to resolve daily issues and concerns. The Customer Support Representative (CSR) functions as "account representatives" through assignment to customer facilities. Customer Support Representatives will establish rapport with customers in efforts to develop confidence in Supply Chain Services and will relate to issues with empathy and urgency while focusing on customer relationships with timely and frequent follow up. Each Customer Support Representative is responsible for answering and logging all incoming customer communications received via telephone, email and/or fax, identifying or trouble-shooting potential Supply Chain issues and rectifying existing problems in a timely manner. The CSR is expected to maintain general competencies specific to all aspects of Supply Chain Services (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, Pharmacy).



Essential Duties:

� Establish a call program/schedule to solicit facility account concerns

� Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner

� Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies

� Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of Supply Chain Operations (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, etc)

� Notify Customer Service Supervisor of any unresolved issue and request assistance as necessary

� Maintain the strictest confidentiality regarding patients according to policy and procedures

� Perform other duties as assigned

� Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" as well as the Central Atlantic Supply Chain "Core Values"

Requirements



Qualified candidates will have the following:

  • HR experience

  • Call center experience

  • Great analytical skills

  • Multiple software systems at once on multiple screens

  • Strong Microsoft skills with excellent Excel skills

  • Customer service experience Problem solving skills




  • Job Requirements

    Bachelors Degree preferred, but not required.

    **Prefers 1 year HR experience**

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