Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 7000 Monroe Street
    Greater Chicago Area, IL 60527
  • Jill Dingels

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Greater Chicago Area, IL delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Technical Customer Service Representative

Midtronics • Greater Chicago Area, IL

Posted 25 days ago

Job Snapshot

Travel - None
Experience - 1 to 5 years
Customer Service


How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Midtronics is looking for extremely talented and driven individuals who have passion for customer satisfaction, quality and success.
In this fast paced environment with a focus on continuous improvement and professional development, our employees have the opportunity to work on creative, challenging products while growing their career. 
The primary function of this position is to provide front line product technical support for customers by answering inquiries received via phone, email or from internal channels. The Specialist will be responsible to initiate and provide ownership of support cases and follow through until the case has been resolved,
closed or reassigned to another individual or department. This position requires an individual that has a problem solving mindset, solid eletro-mechanical skill-set, and the ability to navigate across departmental lines, utilizing all available resources to solve issues.

Job Functions
* Provide world class customer support via phone and email in a high volume technical support call center
*Acquire and maintain product knowledge and become a subject matter expert for Midtronics products
*Troubleshoot product related issues with the customer on phone calls and via email
*Enter and manage support cases into the business system related to customer's inquiries
*Enter and manage Return Material Authorizations (RMA) and return instructions related to customer's returns for service or credit
*Work directly and collaboratively with Sales, Product Management, Engineering, Service and other internal support to resolve and/or escalate customer issues and concerns
*Enter new customers per process
*Coordinate customer information updates with the Customer Service Team Lead.
*Process both domestic and international sales orders as required
*Process Credit Card orders as required and per process
*Coordinate with Service, Operations and Sales to meet shipment deadlines
*Work collaboratively with the Service team to resolve any issues that arise from a product returned for service
*Provide necessary shipment paperwork and shipment quotes as requested or required
*Communicate shipment data and documents to customer, including shipping status and tracking numbers
*Prepare and monitor various documents sent to customers
*Respond to a wide range of customer requests via phone, fax, & e-mail
*Resolve or escalate appropriately shipping issues with customs / lost packages / documentation
*Manage complex customer accounts, returns processes and reporting needs as required
*Other projects as assigned by the Customer Service Manager or Team Lead

Job Requirements

Job Qualifications:
5 years experience providing technical support in a professional setting, comparable technical field experience or combination of both
HS Diploma or equivalent required, Degree preferred
Automotive field experience preferred
Technical aptitude or electro-mechanical skill-set required
Excellent interpersonal, written and oral communication skills
Excellent listening skills and the ability to ask probing question, understand   concerns, and overcome obstacles/objections
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers
Ability to learn and navigate new software/business changes quickly
Excellent attention to detail and accuracy
Ability to multi-task/manage multiple projects at one time
Knowledge of Windows based software programs including MS Office and MS  Outlook
Knowledge of business system Epicor a plus.
Ability to type 30 wpm+

Abilities Requirements:
Must be able to sit or stand for long periods of time at a desk in a call center environment
Must have the ability to type, use a mouse, and view a computer monitor
Must be able to communicate with customers via phone, email and in person
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.