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Customer Service Specialist

PrideStaff Cincinnati Full-Time
$12.00 - $14.00 / hour
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PRIMARY ROLE:  Provide exceptional customer service and support to customers via phone, in person and through website.


MAJOR DUTIES & RESPONSIBILITIES:

  • Respond to inbound calls and website requests in a timely, consistent and courteous manner
  • Assist  customers by answering questions, placing orders and providing updates on order status
  • Provide warranty assistance
  • Invoice customers for orders

KNOWLEDGE & SKILLS:

  • Strong communication skills and the ability to interact well with internal and external associates
  • Excellent verbal and written communication skills
  • Excellent telephone skills
  • Ability to provide exceptional customer service
  • Strong organizational skills and attention to detail
  • Manage time and multiple tasks effectively

EDUCATION

  • High School diploma  or equivalent required

EXPERIENCE

  • 2–3 years Customer Service
  • Proficient use of computer applications including Microsoft Outlook, Microsoft Word & Microsoft Excel
  • Knowledge of  printing/label industry preferred

PAY RATE: $13-14/hour DOE

SCHEDULE:

  • Two weeks of training - Monday-Friday 8:30am-5pm (no absences during training)
  • After training - schedule will fall between 8am and 9pm Monday-Friday 

Skills required

Customer Service
Listening
Customer Relationship Management
Assist Individual
Telephone Skills
Customer Satisfaction

Location

About the company

Salary Details

Based on Job Title, Location and Skills
$13
Below Avg. Average Above Avg.

Career Path

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Customer Service Specialist
$12.00 - $14.00 / hour
Estimated Salary: $64K
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In 1978, George Rogers had a vision, a dream to create a new type of staffing organization—one that offered the resources and expertise of a national firm with the spirit, dedication and personal service of smaller, entrepreneurial firms. The result is PrideStaff, a national staffing organization delivering innovative solutions to the challenges employers face every day. Through a combination of strong leadership at the national and local level, PrideStaff has consistently delivered exceptional service to our clients and field associates. Over our 25 plus year history, our model has been highly successful. Year after year, our growth has consistently outpaced the growth of the staffing industry.


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