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Customer Service and Retention Representative

CarShield, LLC • St. Peters, MO

Posted 6 days ago

Job Snapshot

Full-Time
Experience - At least 2 year(s)
Insurance, Sales - Marketing
Customer Service
Relocation - No
49

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Job Description

Voted a Best Place to Work by Glassdoor and the St. Louis Business Journal, CarShield is an energetic, fast-paced, and growing company looking to add key talent to the team.  We are seeking driven, results-oriented people who approach each day with positivist and a “Customer First” mentality and those that thrive in a competitive atmosphere!  We offer a competitive base compensation and benefits package, including medical, dental, vision, life, 401k, and discounted tuition at Lindenwood University!
 
We believe in developing our people and rewarding those that work to achieve results.  We strongly believe in promoting from within, so all team members are encouraged to strive for the next level of personal and professional development.
 
Reporting to the Customer Service Manager, this position is responsible for:
  • Answering inbound calls from existing customers.
  • Assisting customers with general inquiries, making payments, and questions regarding claims.
  • Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers.
  • Working with finance and administration.
  • Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.
  • Maintaining current knowledge of products and services offered.
  • Other tasks as assigned.

Job Requirements

Requirements for Customer Service/Retention Rep:
  • Strong attention to detail and the ability to follow directions.
  • Ability to present oneself well over the phone.
  • Excellent customer service skills.
  • Strong communication skills.
  • Ability to effectively multi-task.
  • Experience in a call center environment a plus (training will be provided).
  • Must be able to be licensed by the State of Missouri (application process and fee supported by company).
  • Bilingual (English/Spanish) a plus.
If you are looking to join an awesome team and are driven to succeed, apply now!
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