Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Des Moines, IA
  • Jenny Plant

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Care Representative (CCR) jobs in Des Moines, IA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Relations Specialist

TruGreen • Des Moines, IA

Posted 4 days ago

Job Snapshot

Experience - 1 to greater than 15 years
Degree - High School
$12.00 - $13.50 /Hour
Consumer Products, Landscaping, Agriculture
Customer Service, Sales, Entry Level


How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

TruGreen is hiring Customer Relations Specialists to work in our Des Moines, IA and

We want YOU to Apply Now!

TruGreen Offers:

  • Starting Salary of $12-13.50 per Hour with potential to earn more
  • Medical, Dental and Vision Benefits
  • 401k with Company Match
  • Long and Short-term Disability
  • Life Insurance
  • Discount Programs
  • Growth Potential
  • Great Work Environment

Read the requirements below and APPLY NOW for immediate consideration!



The Customer Relations Specialists position requires:

  • High school diploma/GED required
  • 1+ year of related customer service experience and/or training required
  • Financial and/or sales experience preferred
  • Customer service skills, including conflict resolution and telemarketing
  • Accuracy and attention to detail for checking written and/or numerical data to detect errors or omissions
  • Selling skills, including up-selling and overcoming objections
  • Verbal and written communication skills – Mathematical skills – Data Entry skills
  • Ability to work independently under general supervision
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook)
  • Time management skills, including punctuality for on-time attendance



  • Contacts customers and verifies all sales information to ensure the integrity of every sale. Promotes payment options and benefits when on-boarding customers. Sets expectations regarding service delivery, guarantee, and calls.
  • Receives sales routed from the sales department through the point of sale system and researches customers in company database to verify customer status (e.g., new, reinstated, up-sell, previous bad debt) and payment plan.
  • Applies customer service training and uses prepared scripts to address and resolve customer concerns and overcome objections Makes outbound, follow-up telephone calls to welcome and on-board new customers, confirm new sales, services and pricing.
  • Communicates the benefits of Prepay and EZ Pay as preferred payment options and encourages customers to adopt
  • Follows standard policies, procedures and scripting when interacting and resolving customer concerns to ensure quality outcomes.
  • Follows procedures and uses an approved suite of offers and discounts to retain customers as appropriate.
  • Enters and maintains customer data (e.g., contact information, service plan, billing information) into customer database Identifies and communicates improvement opportunities or trends impacting the customer experience to management.


TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.


We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

To learn more copy and paste this URL into your browser: TruGreen performs pre-employment testing.



The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. By providing TruGreen with my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services provided by TruGreen, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment with TruGreen or purchase TruGreen services and that I may revoke this permission at any time.

Job Requirements

  • High School Diploma or GED Equivalency
  • Excellent communication skills, both written and verbal
  • Excellent work attendance
  • Ability to talk and type simultaneously when interacting with customers
  • Customer service skills and ability to address with complaints and resolve conflict in a professional and decisive manner
  • Telemarketing and sales skills to up-sell products and services to meet customer needs
  • Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications
  • Ability to learn and apply general knowledge of the company, products and services
  • Ability to read, comprehend and adhere to instructions, processes and procedures
  • Accuracy and attention to detail
  • Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
  • Ability to work independently under general supervision and collaboratively as part of a team
Job ID: R7832
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.