Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 11400 Parkside Drive
    Knoxville, TN 37934
  • Lydia Strickland
  • Phone: (865) 288-1306

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Manufacturing Customer Service Representative

Dura-Line • Knoxville, TN

Posted 5 days ago

Job Snapshot

Travel - Negligible
Experience - At least 1 year(s)
Degree - High School
Customer Service
Relocation - No


How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Responsible for managing the account/customer from the initial quote and order processing, through release for shipment. This position makes decisions using independent judgment and direction from Sales Management on various issues relative to pricing and customer satisfaction.


  • Answer inquiries from customers and provide quotes in a prompt and professional manner
  • Process customer order within the same business day
  • Track order, perform necessary follow up and release order for shipment
  • Communicate any deviation in the delivery process to the customer
  • Monitor accounts sales activity and determine course of action based on demand
  • Communicate with Regional Sales Manager, Sales Senior Management, and Marketing Manager as needed
  • Use authority to determine pricing and ensure the accuracy of pricing within provided guidelines
  • Resolve pricing discrepancies and communicate decision to appropriate party
  • Determine appropriate resolution and administration of complaints, returns and credits
  • Research technical questions and capability questions with R&D and Plant Managers.
  • Provide technical and procedural information and instructions while working with the technical support teams
  • Review, interpret, and prepare customer purchase orders for data entry, ensuring that customer requirements can be met.
  • Review, adjust and verify sales representative commission on all orders and reports
  • Interface with scheduling, manufacturing, shipping and finance departments
  • Generate reports to management as necessary
  • Maintain work related files and record keeping
  • Adhere to set standards, operating procedures and policies – Customer Service SOP
  • Support ISO initiative to assure adherence to policies and procedures required by customer service

Job Requirements


  • Associate Degree (post high school education along with 3 years relevant customer service experience may be substituted)
  • Strong computer proficiency


  • Ability to handle multiple tasks simultaneously
  • Understand costing and margins
  • High attention to detail
  • Ability to apply sound business practices and make decisions
  • Excellent communications and interpersonal skills
  • Good math skills
  • Ability to organize and prioritize workload
  • Familiarity with product detail
  • Requires talking and hearing


  • Office environment
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.