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Company Contact Info
525 Stone Harbor Boulevard
Cape May Court House, NJ 08210
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Assistant Service Manager / Service Lane Manager
Kindle Chrysler Jeep Dodge • Cape May Court House, NJ
Posted 1 month ago
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Assistant Service Manager
Kindle Chrysler Jeep Dodge is looking for an Assistant Service Manager join our winning team!
- Assist the Service Manager in overseeing the service department
- controlling costs
- building a loyal clientele
- maintaining good employee relations
- setting and obtaining sales and profit objectives and maintaining service records
- satisfy service concerns of all customers
- ensure that service is performed at the highest level and operate the department profitably
- Providing training on administrative policies and procedures for all department personnel
- Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
- Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
- Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
- previous experience as a service advisor,
- extensive technical background with management training
- Managers are required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations
- Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred.
- National Institute of Automotive Service Excellence (ASE) Service Consultant Certification and have at least some post-secondary education; a growing number have bachelor’s degrees in business administration or a technical field.
- A strong understanding of automotive technology is definitely an asset, so an associate’s degree (or higher) in auto technology is beneficial. Focusing on the following coursework is useful: mathematics, computers/electronics, automotive service and technology, business and courses that teach analytical skills