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Company Contact Info

  • 525 Stone Harbor Boulevard
    Cape May Court House, NJ 08210

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Assistant Service Manager / Service Lane Manager

Kindle Chrysler Jeep Dodge • Cape May Court House, NJ

Posted 25 days ago

Job Snapshot

Full-Time
Experience - At least 5 year(s)
Automotive - Motor Vehicles - Parts, Retail, Sales - Marketing
Automotive, Professional Services, Management

Job Competition

16

Applicants

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Job Description

Assistant Service Manager

Kindle Chrysler Jeep Dodge is looking for an Assistant Service Manager join our winning team!

Job Responsibilities:

  • Assist the Service Manager in overseeing the service department
  • controlling costs
  • building a loyal clientele
  • maintaining good employee relations
  • setting and obtaining sales and profit objectives and maintaining service records
  • satisfy service concerns of all customers
  • ensure that service is performed at the highest level and operate the department profitably
  • Providing training on administrative policies and procedures for all department personnel
  • Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
  • Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
  • Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.

Job Requirements

  • previous experience as a service advisor,
  • extensive technical background with management training
  • Managers are required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations
  • Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred. 
  • National Institute of Automotive Service Excellence (ASE) Service Consultant Certification and have at least some post-secondary education; a growing number have bachelor’s degrees in business administration or a technical field. 
  • A strong understanding of automotive technology is definitely an asset, so an associate’s degree (or higher) in auto technology is beneficial. Focusing on the following coursework is useful: mathematics, computers/electronics, automotive service and technology, business and courses that teach analytical skills
Job ID: 0402p
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