To begin the application process, please enter your email address.
Company Contact Info
525 Stone Harbor Boulevard
Cape May Court House, NJ 08210
Sorry, we cannot save or unsave this job right now.
Report this Job
Saving Your Job Alert
Job Alert Saved!
Could not save Job Alert!
You have too many Job Alerts!
This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.
Email Send Failed!
Assistant Service Manager / Service Lane Manager
Kindle Chrysler Jeep Dodge • Cape May Court House, NJ
Posted 2 days ago
Get facts about other applicants with a CareerBuilder Account
Assist the Service Manager in overseeing the service department, controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.
Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.
Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
Service Managers tend to have previous experience as a service advisor, as well as an extensive technical background with management training, and typically have been in the business for 15 years or more.
Service advisors require strong communication skills to deal with customers, employees and vendors. Managerial positions are required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction.
Managers are required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA Right-to-Know and provide necessary training on these regulations and ethical practices.
Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred. People working within the automotive retail industry often have to work extended hours, evenings and weekends to achieve their goals.
Many service managers hold National Institute of Automotive Service Excellence (ASE) Service Consultant Certification and have at least some post-secondary education; a growing number have bachelor’s degrees in business administration or a technical field.
A strong understanding of automotive technology is definitely an asset, so an associate’s degree (or higher) in auto technology is beneficial. Focusing on the following coursework is useful: mathematics, computers/electronics, automotive service and technology, business and courses that teach analytical skills.