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Service Manager

Downingtown Full-Time
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Automotive Service Manager

Successful Dealer Group is seeking a qualified person to manage the processes and lead their team to the next level.  Our success comes from building individuals that believe in teamwork, Harmony and hard work which creates great energy and a positive work environment! Is that you? Are you the next team member to help us grow this business?

DUTIES OF SERVICE Manager:
-Forecasting and goal setting for the department and staff.
-Maintain Top CSI ranking in the district.
-Understand and promote effective dispatching.
-Maintain high ROI from marketing efforts.
-Maintain and continuously improve customer retention.
-Responsible for all service operations and processes.
-Identify areas of opportunities and threats.
-Insure that workflow process moves efficiently and accurately.
-Consistent coaching and leadership skills needed to motivate, train and grow staff.
-Maintain a high level of visibility to staff and customers.
-Manage and review vendor relationships.
-Maintain shop cleanliness and organization.
-Hold daily and weekly production meetings with service advisors and technicians based on set goals achieved through individual accountability.
-Work with other department managers to coordinate activity to achieve mutual goals.
-Maintain and safe and clean work environment. 



Qualifications:
 -Service Manager experience for a minimum of 5 years
-Some technician experience is a plus
-Familiarity with handling warranty policies and procedures
-Professional appearance
-Must be a problem solver and multitasker
-Knowledge of Microsoft Office products and have good written and communication skills
-Proven track record of fostering a positive and safe work environment for all staff
-Must have a high level of integrity.
-Reynolds and Reynolds experience a plus.


Benefits Include:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:
Medical with dental, vision, matching 401K and year-end bonus.
Employee discounts on vehicle purchases, parts and service.


           We are a Drug Free Work Environment



Skills required

Tires
Automotive Service Excellence
Exhaust Systems
Cooling Systems
Ignition Systems
Batteries
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