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  • 7900 Northwest 154th Street
    Miami Lakes, FL 33016

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Operations Manager- Health Care

Intermedix • Miami Lakes, FL

Posted 15 days ago

Job Snapshot

Experience - At least 4 year(s)
Degree - 4 Year Degree
Healthcare - Health Services
Management, Health Care
Relocation - No


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Job Description

Intermedix is an international health care and emergency management solutions company committed to “serving those who save lives.” Headquartered in Nashville, TN, the company has 32 offices around the world—29 of which are located in the United States, and three of which are located in the United Kingdom, New Zealand and Lithuania. 

For more than 35 years, Intermedix has been a leader in pioneering innovations in data analytics and cloud-based technology to deliver best-in-class revenue cycle management, practice management and emergency management solutions to clients in over 25 countries. Intermedix supports more than 500,000 emergency preparedness and response incidents around the world and enables more than 15,000 health care providers to focus on delivering excellence in patient care. 

Our team members thrive in our collaborative work environment where they contribute to innovative, meaningful work that makes an impact in communities around the world. If you’re looking for a purposeful and meaningful career at a global company, then Intermedix may be the place for you.  We are expanding our Miami Lakes, FLoffice and looking for: 

Operations Manager- Health Care 

Job Summary: The Operations Manager will manage the Patient Research department in the Miami office. This position manages a dedicated team of employees and critical front-line processes in a fast paced environment.  The Patient Research Manager will train employees, and work closely with them to ensure they become successful within our organization. 


7900 NW 154 Street, Suite 201
Miami Lakes, FL 33016

Position reports to:
  Director, Patient Research


• Assure timely and accurate adjudication of invoices
• Preparing in-depth analyses of payer and denial trends as well as other trending and anomalies related to a medical billing environment.  
• Conduct proactive analysis of collection performance and analyze root causes for variance 
• Scheduling daily tasks for patient research staff
• Monitoring patient research workflows and account queues
• Audits methods and procedures of patient research  functions to improve efficiency
• Working with insurance companies and our clearing house in order to maximize results
• Monitoring staff production, quality and attendance using Business Objects and DayForce
• Approving employee time cards biweekly
• Identifying and recruiting new talent
• Assisting staff with questions and issues
• Handling HR related issues
• Leading planning/implementation of new initiatives for both new hire training, recurrent training 
• Actively manage the Quality and Training program for the Patient Research team. 
• Monthly employee evaluations and quarterly bonus recommendations
• Collaborate with other departments to maintain an effective organization
• PR Manager will be required to manage a staff of 30 employees
• Promptly answers support related email, phone calls and other electronic communications.
• Motivated self-starter, able to work independently and efficiently to meet deadlines;
• Compliance with Intermedix  policies
• Other duties as assigned

Job Requirements


Four years of previous management experience (experience managing a team of 10+ individuals)
• Bachelor’s Degree from accredited college or university with a degree in Business, Accounting, Health Information, Healthcare Administration
• Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

Skills/ Knowledge Requirements:
• Highly effective written & verbal communication skills
• Technologically proficient with prior training experience
• Proficient in Internet related applications
Motivated self-starter, able to work independently and efficiently to meet deadlines
• Ability to organize work and meet tight deadlines
• Excellent interpersonal, written and oral communication skills.
• Attention to detail and accuracy
• Strong problem-solving skills
• The ability to read, speak and write in the English language in a clear and concise manner
• Health insurance billing knowledge preferred
• Intermediate level with Microsoft Office, particularly Excel, PowerPoint, Outlook and Word
• Familiarity with statistical analysis / data science preferred;
• Microsoft Access and Business Objects knowledge preferred
• Type 45+ WPM

Core Competencies:
Instills Trust
• Maintains honesty, integrity and authenticity in all work, and gains the confidence and trust of others by doing so. 
• Shows up to work on time, meets deadlines, and follows instructions, policies, and procedures. 
• Uses available time and resources to the best of their ability.
• Acknowledges and corrects mistakes, and doesn’t make excuses for errors or problems. 

Situational Adaptability 
• Adapts to match the shifting demands of the organization when confronted by different situations.
• Responds positively to change and embraces new practices or methods when trying to accomplish goals and solve problems. 
• Continues to make progress when things are unclear or not yet finalized. 
• Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. 

Nimble Learning 
• Networks and uses multiple resources to identify opportunities for growth and development. 
• Actively learns through experimentation when tackling new problems and sees successes and failures as opportunities to learn and grow. 
• Seeks and uses feedback to improve performance, while also acquiring new competencies, work methods, ideas, and information to improve effectiveness and efficiency.

“Intermedix is an Equal Opportunity, Affirmative Action employer.” 

© 2017 Intermedix Corporation │
Trailblazing Innovation | Collaborative Mindset | Customer Obsession | Uncompromising Respect | Passionate Stewardship

Job ID: req1103
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