Customer Service Sales Associate Sales and Marketing Department
Do you enjoy building relationships with customers? Are you a problem-solver? Or, maybe you're interested in new career opportunities? If you answered YES! to any, then join our winning team!
Our customer service team provides information / support and act as liaisons between the customer and the client. Learn product knowledge and provide solutions to questions and concerns. Gain personal satisfaction by driving a solution to your customer's daily lives. Build valuable skills and knowledge that will open a world of opportunity to advance within our organization. Advancement and compensation are based on performance.
Responsibilities and Duties:
Greet customers in a courteous, friendly, and professional manner using company procedures.
One on one sales based interaction with customers
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of needs.
Meet customer requirements by providing personalized solutions.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work on customer file.
Communicate effectively with individuals/teams in the program to ensure high quality.
Participate in activities designed to improve customer satisfaction and business performance.
Professional development opportunities.
Coaching and feedback to help you further develop your skills and business knowledge
Management Involvement and support
A variety of benefits
Bachelor’s degree preferred
Demonstrated job or school stability
Solid computer, grammar and multi-tasking skills
Strong attention to detail, time management and decision-making skills
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