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Company Contact Info
1100 Camellia Boulevard
Lafayette, LA 70508
- Cheryl Marse
- Phone: 337-216-6575
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Hotel Manager and Concierge Manager
City Club at River Ranch - Lafayette, LA • Lafayette, LA
Posted 21 days ago
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Carriage House Hotel - Hotel Manager and Concierge Manager
The Carriage House Hotel, Lafayette’s only AAA 4-Diamond property, neighboring City Club at River Ranch is looking for a Hotel Manager and Concierge Manager. Carriage House Guests are considered Members of City Club during their stay and may enjoy the following amenities: Full Service Fitness Center, Outdoor Swimming Pool and Recreational Area, Tennis, On Site Casual Dining, and Riverspa Services (On-Site Spa).
The primary function of this hands-on position is to manage the Front Desk, Breakfast Room, and Housekeeping and ensure quality customer service as well as oversee the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. The Hotel Manager will assign duties and shifts to workers and oversee performances to ensure adherence to hotel policies and established operating procedures. This position will confer and cooperate with other department heads to ensure coordination of hotel activities. The Hotel Manager carries out supervisory responsibilities that include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising employee performance and addressing and resolving problems.
QUALIFICATION REQUIREMENTS: Bachelor’s degree in Hotel Management, General Business or Marketing preferred and two – three years experience in the hospitality field or a related area. Two – three years of supervisory experience preferred, preferably in the customer service industry. Will be required to have a CPR certification.
JOB REQUIREMENTS: Strong interpersonal skills, multi-task skills, strong interpersonal skills, good management and supervisory skills, excellent guest relations skills, excellent time management skills, flexibility to monitor and adjust schedules, ability to work as a team player, possess strong knowledge of P&L statement, and computer experience required.
The primary function of this position is to oversee the daily Front Desk and to provide Members, guests, residents, clients, and associates with exceptional guest service. The Concierge Manager will oversee performances to ensure adherence to hotel policies, established operating procedure, and that all standards of professionalism are being practiced by the Concierge Staff. The Concierge Manager will work closely with the Hotel Manager to ensure that a consistent delivery of service is being delivered to guests. The Manager may also be required to assist in housekeeping as necessary. All duties will be performed in accordance with departmental and Club policies, practices, and procedures. The Concierge Manager carries out supervisory responsibilities that include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising employee performance and addressing and resolving problems.
QUALIFICATION REQUIREMENTS: High school diploma or equivalent required; at least two (2) years of college preferred; Minimum of six (6) months in a customer services field required; experience in hospitality preferred. Will be required to have a current CPR certification.
JOB REQUIREMENTS: Able to work independently with minimal supervision, first class customer service and communication skills, excellent time management and organizational skills (ability to meet deadlines), attention to detail, ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts, familiar with all software for guest services points and accurate accounting; knowledgeable of Word, Excel and Outlook.
Hotel Manager and Concierge Manager require:
- Prompt and regular attendance.
Work flexible hours. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. The work schedule for this position will require a 50+hour work due to the fluctuating business demands. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of hospitality that made include evenings, nights, week-ends and holidays.
- Participate in all mandatory job training and meetings.
- On-call status
- Physical ability to do the job duties as listed as essential functions. Must be able to push/pull up to 25 lbs. and able to lift up to 25 lbs. Must be able to kneel and bend at the waist.
- Wide variety of physical activity that may require focus on a computer or telephone work at a desk that may require typing dexterity, a clear speaking voice, an ability to hear clearly and sit for long periods of time.
May require walking primarily on a level surface for periodic periods throughout the day