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Express Lane Service Advisor / Customer Service / Greeter

Vaughn Chrysler Dodge Jeep Ram of Ottumwa Ottumwa, IA Full-Time
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Are you a motivated person with good communication and customer service skills? Join our team at a high volume multi-franchise auto dealership. Prefer candidates with 2-3 years automotive service experience, but willing to train the right candidate. Must be highly organized, have a professional appearance and a good driving record with a valid driver license. Experience with ADP computer system helpful, but not required. We offer constant training and an excellent technician base to work with.

  • Ensure that customers receive prompt, courteous, and effective service
  • Drive the sale of technicians' time to meet departments sales forecast
  • Prioritize required services, and be prepared to provide options upon request
  • Keep customer informed on completion times, service expenses, and possible changes
  • Ensure customer has a positive dealership experience
  • Know the product well enough to answer characteristic and operational questions regarding customer’s vehicle

As a Quick Lane Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a customer service advisor: 

  • Experience in a Quick Lane Advisor role strongly preferred
  • Customer facing experience
  • Must have computer proficiency
  • Valid driver's license

This is a Quick Lane Advisor | Customer Service | Greeter position; please DO NOT APPLY if you are seeking a Service Advisor role.

Recommended skills

Perseverance
Customer Service
Sales
Multitasking
Training

Location

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Job ID: 0806P

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