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  • Fort Myers, FL
  • Human Resources

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Hotel Cluster Hotel Manager

confidential • Fort Myers, FL

Posted 23 days ago

Job Snapshot

Full-Time
Experience - At least 3 year(s)
Hotel - Resort
Hospitality - Hotel

Job Competition

36

Applicants

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Job Description

CLUSTER HOTEL MANAGER

A growing hotel company in Fort Myers, Florida is seeking a Cluster Hotel Manager. The hotels are centrally located, and strongly focuses on revenue management & customer service.
A third property is in planning. Fluent in German is a must.
JOB DESCRIPTION
Lead daily operations and financial activities of one thriving limited service hotel. Cluster manager is involved with nearly every aspect of running the business of this hotel: supervise & train employees;  manage budget, ordering, and payroll functions; and complete administrative duties. Additionally the Cluster Hotel Manager coordinates the management of all properties and coordinates the pre opening and opening.
  • Function as Manager on Duty 5 day a week (full time, 40+ hours/week).
  • Effectively communicate with guests and employees in an attentive, friendly, courteous, and service oriented manner. Offer guests assistance whenever possible.
  • Responsible for resolving escalated customer service issues.
  • Ensure efficient guest registration, check out and telephones, emails, & guest communication.
  • Visually inspect rooms for cleanliness standards daily.
  • Monitor property condition, cost control, and quality of product and service throughout hotel.
  • Hiring, develop, supervise and schedule staff creating a positive team-oriented environment that focuses on guest service.
  • May need to obtain certification by attending Franchise Brand Training and pass examination.
  • Overseas the activities of all staff members in order to ensure adherence to hotel/franchise policies and procedures.
  • Manage budget and bookkeeping software, file month sales/accommodations tax forms & pay bills.
  • Regularly review revenue, occupancy, and expense reports to analyse and plan.
  • Reviews and validates vendor invoices.
  • Track & manage reservations in the property management system. 
  • Effectively market, release inventory & plan promotions to 3rd party online travel agencies/booking sites to fill rooms. 
  • Implement strategies to improve customer satisfaction and online reviews as well as social media presence and interaction.
  • Coordinate and control of hotel pre opening and opening

Job Requirements

REQUIREMENTS
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to work with and understand financial information and data to set, balance, and manage operating budget & payroll.
  • Experince in multi property management
  • Ability to stand and move throughout multi-level property and continuously perform essential job functions with or without reasonable accommodation.
  • Ability to occasionally lift/carry 30+ lbs (help guests with luggage, stocking supplies, etc)
  • Must be willing to work some weekends and holidays.
  • Cluster Hotel manager is the final fill-in/stop-gap when a staffing issue arises and any shifts need to be covered.
  • Ability to coordinate construction and pre opening period and /or take overs
  • Hands on Mentality
QUALIFICATIONS
  • Degree in hospitality, business, or related field preferred.
  • Previous supervisory/management experience in hospitality or customer service preferred.
  • Must be proficient with Microsoft Office on Windows operating system.
  • Experience with cloud based reservation software, POS systems, and/or Quickbooks bookkeeping software a plus.
  • Fluent in English and German written and spoken, additional languages a plus

SALARY RANGE 
D.O.E. (please provide your salary expectations)

HOW TO APPLY
Apply online in english and german. No phone calls please!
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