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Company Contact Info

  • Salisbury, MD

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Customer Service Coordinator

Quality Staffing Services • Salisbury, MD

Posted 8 days ago

Job Snapshot

Full-Time
Experience - At least 2 year(s)
Degree - High School
Manufacturing
Admin - Clerical, Customer Service
43

Applicants

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Job Description

Full Time/Permanent positions in Customer Service 

Responsibilities:

  • Answer all phones and emails in a friendly professional manner.
  • Evaluate complaints and resolve issues and concerns.
  • Receive and fill part orders.
  • Schedule customer appointments and gather all pertinent information prior to customer arrival.
  • Maintain repair logs and reconcile inventory weekly.
  • Process repair orders and prepare shipping documents.
  • Communicate shipping information to customers and collect credit card information for payment.


Job Requirements

Requirements:

  • Excellent customer service skills.
  • Previous scheduling experience preferred.
  • Ability to resolve customer concerns.
  • Previous inventory and shipping experience required.
  • Basic excel skills required.
  • Familiar with UPS worldship is a plus
  • High school diploma or equivalency required.
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