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Company Contact Info

  • Brazil, IN
  • Talent Acquisition Team

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Customer Service Representative

Cable One, Inc. • Brazil, IN

Posted 28 days ago

Job Snapshot

Full-Time
Telecommunications
Customer Service, Telecommunications
0

Applicant

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Job Description

Customer The Customer Service Representative handles customer service type inquiries via the telephone for Cable One customers in a professional, courteous, and efficient manner.

Before you learn more about this opportunity, learn more about Cable ONE and the excellent benefits offered!

Benefits:

Cable ONE appreciates the role our associates play to help the company grow, and in return Flex Medical and Dental Plans benefits, retirement savings and other work/life programs are offered to recognize the importance of our associates’ contributions. Here are some of the benefits and perks offered:

  • Medical and Dental Insurance—Starts day 1 of Hire!

  • Collaborative and supportive work environment with a fun and professional vibe!

  • Free Cable ONE services (digital cable, high-speed Internet and phone service where available)!
  • Paid Time Off (Vacation, Holidays, and Personal/Sick Days)

  • 401K with Company Matching Program

  • Tuition Reimbursement

  • Life Insurance (self, spouse, children)

 More about the job:

Responsibilities:

  • Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.
  • Assists customers over the phone as well as face-to-face in the front office.
  • Handle high volume of in-bound customer service inquiries related to upgrades/downgrades of service, video troubleshooting, modem registration and billing issues.
  • Provide customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment.
  • Correct errors or discrepancies on customer billings as necessary.
  • Participate in ongoing training to increase skill level, productivity, and performance expectations regarding one-call resolution, goals, talk time, etc.
  • Note: All the essential functions of this position are not included in this posting.

About us: Please note: Cable ONE recently purchased NEWWAVE Communications

At Cable ONE, our focus is on customer satisfaction, associate satisfaction, and local service. We live in the communities we serve, and our goal is to be the most trusted provider of communication and entertainment services to our customers and neighbors.

We believe associate satisfaction is the key to customer satisfaction. Cable ONE fosters a close-knit culture that is visionary, collaborative, and innovative. We are proud to have been voted by Cable World magazine as one of the 5 best places to work in cable television. Come be part of your local Cable ONE Team!

 

Equal Employment Opportunity Employer

Job Requirements

  • High school diploma or general education degree (GED); or 1 to 3 months related experience and/or training in a customer service environment; or equivalent combination of education and experience.
  • Superb customer service skills.
  • A passionate people-person by nature.
  • Must be a self-starter with sound problem solving skills.
  • Excellent oral and written communication skills.
  • Strong data entry and computer skills.
  • Requires efficient and accurate handling of money.
  • Operate office equipment (copiers, phones, computers, etc.).
  • Must be flexible and a team player.
  • Successful completion of a personality assessment is required upon interviewing.
  • Successful completion of a background is required upon hire.
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