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Company Contact Info

  • 322 Adams Road
    Rochester Hills, MI 48309

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Assistant Manager

Confidential • Rochester Hills, MI

Posted 15 days ago

Job Snapshot

Experience - At least 1 year(s)
Degree - 4 Year Degree
Retail, Hospitality, Other Great Industries
Management, Retail, Other


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Job Description

Assistant Manager

The Village of Rochester Hills currently has an opening for an individual with a “Can-do" attitude and very strong organizational skills to fill our open Assistant Manager of Sales position. The ideal candidate is a positive communicator with a high degree of self-motivation combined with a sense of urgency. This is a great opportunity to provide hands-on, results-focused leadership to a team, and participate in the financial rewards of the clinic's success. The position is full-time and the schedule varies.

We believe massage and skincare shouldn’t be a luxury; our purpose is to help people feel their best. Our culture of care has made the organization it is today, because our people strive to live our values of optimism, gratitude, excellence, consistency and empathy in all we do. You should feel this in every friendly, supportive, and caring environment.

**This is a sales, customer service and management position and NOT a clerical, office manager position.** (Only qualified candidates will be considered.)

Essential Duties:

  • Assists Manager in and oversees management duties
  • Achieve 25% or higher clinic membership closing individually as well as coaching the team to this goal
  • Strong customer service skills in retaining members and guests
  • Coach and train front desk associates and therapists on sales process
  • Balance sales detail report and make daily deposits
  • Strong customer service skills measured by NPS score
  • Retail/Supply inventory and ordering
  • General knowledge of modalities offered and understands, believes in, and upholds the benefits of bodywork, and skincare Must be customer service oriented
  • Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, staff, and franchise owners
  • Follow management’s policies, procedures and direction
  • Ability to effectively communicate expectations to staff and create a winning team
  • Accepts constructive criticism in a positive manner and uses it as a learning tool

Job Requirements


The requirements listed below are representative of the knowledge, skills, and/or ability required for this position.

Education, Skills and Training:

  • College education preferred
  • Management and/or marketing experience in service/retail industry helpful
  • Sales experience in the service/retail industry
  • Ability to effectively interact with and communicate expectations to staff and up-line to Manager
  • Competent trainer and motivator
  • Proficiency in generating membership and retail sales goals and interpreting trends in sales reports
  • [Satisfactory results of background and reference check is a condition of employment in this position]
  • Accepts constructive criticism in a positive manner and uses it as a learning tool


  • Hourly base pay plus commission AND bonuses, including free massages/facials
  • Flexible working schedules and hours, although some nights and weekends required
  • Personally satisfying while helping others
  • Variety of therapeutic massage and spa services
  • Employee Membership with monthly service and discounted additional services
  • Professional and personal growth opportunities
  • Orientation and follow-up in-house training
  • Medical, Paid Time Off, and 401K offered at this location to full time employees

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