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Customer Service Representative

Creative Financial Staffing Akron, OH Full-Time
$38,830.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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Our Akron area client is searching for a Customer Service Representative for their busy manufacturing environment. This individual is responsible for the delivery of high quality customer service to internal and external customers.  This individual should strive daily to continuously improve service standards to all customers.  This position maintains "hands on" involvement in the day-to-day customer service activities, which include but are not limited to taking customer calls, entering orders into ERP system, supporting specific customer accounts and primarily managing the National Account customers.  This individual must have the ability to positively interact with members of a team, support sales and be a self-starter working independently. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Inside assigned customer/sales activities.
  • Actively participates and contributes ideas in meeting customer service company standards.
  • Supports team selling efforts, inquiry follow up, on time delivery, order accuracy, customer satisfaction, etc.
  • Maintains inventory accuracy by correcting inventory errors with designated company inventory manager.
  • Develops a high level of expertise in computerized order entry invoicing, and inventory programs. Focus on customer satisfaction and zero defects. 
  • Develops an expertise for identifying product availability, and product lead times within company’s capabilities.
  • Maintains accurate and organized records of all transactions including orders, credits, returns and account status reports. 
  • All other duties as assigned.

QUALIFICATIONS

  • Exceptional phone and email skills.
  • Proficient in Microsoft Office Word, Excel and Power Point. Ability to learn new systems quickly.
  • Strong organizational skills, attention to detail, the ability to multi-task and follow-through are necessary.
  • Ability to solve practical problems and deal with a variety of concrete variables and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Must be able to read and interpret documents, write routine updates/reports and correspondence, and speak effectively before groups of customers or employees.
  • Ability to perform basic mathematical functions.
  • Ability to interpret documents and write reports and correspondence.  
  • Secondary language skills are a plus.

Recommended skills

Coordinating
Attention To Detail
Scheduling
Customer Satisfaction
Selling Techniques
Multitasking

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$38,830
Avg. Yearly Salary

Career Path

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Customer Service Representative
$38,830.00 (Careerbuilder est.)
Estimated Salary: $70K
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