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Help Desk Support

Salient CRGT • San Antonio, TX

Posted 4 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 1 year(s)
Degree - High School
$0.00 - $21.50 /Hour
Potential Overtime
Defense - Aerospace
Information Technology
4

Applicants

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Job Description

Salient CRGT is seeking to hire a Tier I Help Desk Specialist to support our contract with the US Army in Ft Sam Houston, TX. This is a full-time position. The IT Help Desk provides essential support for information technologies. Help Desk personnel provide end user support over the phone, through remote management and in-person to internal staff.

Are you looking for a great career that provides oppurtunity and growth? Salient CRGT is looking to bring talented and hardworking individuals who have previous help desk / call center experience on to our team. 

 

About the Role: 

  • You will Provide front line of support for IT and software systems for our Ft. Sam Houston client
  • Using a central incident management application You will solve or refer issues to the team
  • You will Troubleshoot IT issues via calls, voicemails, emails, tickets  or in person for a wide variety of hardware, software and site-specific applications in an enterprise server-client environment.
  • You will be responsible to convey technical advice and information to clients and coworkers who have varying degrees of ability with Information Technologies.

Job Requirements

  • An ability to work in a 24/7/365 environment including holidays
  • High School Diploma or equivalent experience
  • 1 to 2 years of experience working with personal computers in a technical/desktop support capacity
  • Understanding of the Windows XP and Windows 7 environments
  • Experience troubleshooting and maintaining standard office applications, mapping and troubleshooting printers, and other basic office automation issues.
  • Customer service experience
  • Must possess a minimum of one of the following certifications:
    • CompTIA A+ CE, Network+ CE, Security+ CE, Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), Microsoft, Certified Desktop Support Technician (MCDST), OR Help Desk Institute Desktop Support Technician (HDIDST)
  • Must possess a minimum of two certifications (1 CompTIA CE, and 1 Microsoft certification) within first 90 days
  • Must pass a Credit Check and Background investigation.
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Average Salaries for

This estimated salary is an approximation based on compensation data points gathered from similar job postings or existing salaries for the same or similar job title within the same market. Average salary insights are based on aggregate data and are not specific to any individual job posting.

IT Help Desk Specialist

National
$50,000
San Antonio, TX
$49,500