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Company Contact Info

  • 9910 Dupont Circle Drive East
    Fort Wayne, IN 46825
  • Kara Klinker

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Customer Service Representative

Creative Financial Staffing • Fort Wayne, IN

Posted 6 days ago

Job Snapshot

Full-Time
Accounting - Finance
Accounting
5

Applicants

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Job Description

Job Description
Ready to have a career with a company you can use your talents and promote quickly? Our client is looking for individuals who can put their skills to work! 


Customer Service Representative 


  • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs .Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Job Requirements

Job Requirements

  • Responsibilities:
  • Providing superior customer service, in financial services, both on the phone and in person, to current and potential customers seeking loans•
  • Performing a variety of cashier functions including posting payments and making off-site bank deposits•
  • Maintaining loan files for 100% compliance with company policies and procedures.
  • Other functions include but are not limited to: collecting payments, completing and processing loan applications,  and making collection calls answering phones, photocopying, filing, etc.
  • May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service
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