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Billing Customer Service Representative

Whitehouse Station, NJ

Posted 11 days ago

Job Snapshot

Customer Service


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Job Description

Job Title: Billing Customer Service Representative

Location: Whitehouse Station, NJ 08889

Duration: 6 Months

Type: Hourly contract (on W2 basis only without benefits)

Category: CL/ADMIN: Customer Service Rep (CPCM)
Req Notes: Hours: Must train on first shift for several weeks 9 a.m. to 5: 30 p.m. , then will be moved to 11:30am-8pm schedule. Down the road, as earlier shifts become available, it may be possible to move to an earlier shift of 8am to 4:30pm, 9am to 5:30pm, 10am to 6:30pm or 11am to 7:30pm. No guarantee on time frame for earlier shift, so must be OK with late shift long-term.

Contract to Perm position.

Candidate Profile:

  • Must have customer service experience.
  • Call centre experience preferred, but not required.
  • Billing, finance/accounting, insurance experience valued but not required.
  • Must be proficient in MS Word, Excel, strong typing skills and be comfortable working with dual monitors and multiple proprietary systems at the same time.
  • Must be tech savvy as they will be trained to assist clients navigate their website.
  • Must have math aptitude.
  • Must have good business judgement and analytical skills.
  • Must be able to be sensitive to upset callers and remain professional.
  • Comfortable answer 60 - 100 calls per day.
  • Must be very well spoken as they will be interacting with their personal lines clients (no slang, very polished communicators only.)

Job Requirements

Position Description:

  • The Billing Customer Service Representative will be responsible for providing a superior customer experience and service to internal and external customers.
  • The ideal candidate must be a self-motivated team player who enjoys working in a fast-paced environment.
  • The incumbent must have the ability to handle a high volume of telephone inquiries while ensuring high customer satisfaction.
  • The Representative will serve as a resource for answering questions via phone and email and for initiating research when necessary, to advocate for the client and to help drive One Call Resolution.
  • Additionally, the incumbent will serve as the point of contact between customers and other departments within Chubb, including the units within Billing Services.
  • Other duties as assigned.
  • The Representative must be flexible to work between the hours of 8:00 AM and 8:00 PM.

Competencies/Technical Skills Required:

  • Strong customer service skills and the ability to handle assigned projects
  • Ability to remain calm and be responsive to customers in difficult or complex situations
  • Ability to provide excellent customer service to an array of customers via phone and email
  • Strong oral and written communication skills
  • Excellent analytical and problem solving skills
  • Demonstrated initiative and negotiation skills
  • Accepts accountability and demonstrates good business judgement
  • Ability to work independently while supporting the department's goals
  • Ability to manage multiple priorities
  • Ability to think strategically and offer innovative solutions that positively impact business results
  • Ability to learn new technologies, workflows and system upgrades quickly and efficiently
  • Aptitude to troubleshoot system-related issues to identify potential technical or application problems
  • Candidate must be PC and Internet Savvy and competent
  • Call centre experience preferred
  • Billing experience a plus
  • Additional knowledge of Microsoft applications and Outlook is beneficial

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