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Company Contact Info
10 Clifton Boulevard
Clifton, NJ 07011
- Alison Bodor
- Phone:: 305-402-7931
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Physicians Dialysis • Clifton, NJ
Posted 6 days ago
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GENERAL PURPOSE OF THE JOB:
The individual in the Receptionist role is key to maintaining good clinic operations. The Receptionist communicates with patients, guests and staff regarding the clerical day to day functions. The Receptionist is responsible for updating systems with pertinent information (patient records, supply orders, lab data, etc.), directing inquiries, and keeping information confidential and where it needs to be. The Receptionist also provides support in the way of stocking inventory, coordinating events and supporting our care providers (Unit Manager, Dietitians, Social Workers, Clinic Manager, Area Coordinator, Regional/Divisional Directors, and Nephrologists). Our clinics are unique, and each clinic may vary in the role to some degree, but ultimately this provides safe, effective, and efficient clerical support that is consistent with State and Federal regulations and Company policies and procedures and guidelines
Greets patients coming in for treatment.
Assists arriving patients with access to the treatment floor.
Directs other arriving guests to appropriate contact. Interacts with Patients, Staff, Nephrologists and Management to promote positive guest relations and create a friendly and helpful environment
Answers the phone and directs inquiries, answers questions and provides resources via the phone. Performs this responsibility with a positive attitude and a customer friendly manner.
Responds to requests for assistance from all areas of the organization via phone, email, etc.
Calls patients to communicate regarding treatment times, missed treatments, meetings, travel and other needs.
Communicates with transportation services (arrival and departure).
Establishes and maintains effective working relationships with professional staff, co-workers, and providers, their office staff, ancillary department personnel and external agencies and assists them in administrative functions.
Hands out and collects admission paperwork for first treatment. Sends appropriate information to the Home Office. Records all pertinent information needed for patient admission and billing.
Checks and manages treatment and hospital logs and patient schedule
Organizes accurate electronic and paper documentation for reporting.
Data entry of information into, maintains, and monitors the Company’s QCS, Lab systems and Focus databases’ (Core Systems) to ensure timely and accurate reporting of information for both clinical and billing activities.
Scans files into appropriate electronic information systems
Manages patient file information as directed by Clinic Manager
Maintains patient’s medical records both paper and electronic per center guidelines and in compliance with regulatory agencies by filing, scanning, archiving, boxing, and shipping filing as needed.
Audit reports (medication discrepancy, treatments, etc.)
Enters lab orders, prints monthly lab orders for MD signature, prints lab requisitions and labels and prepares lab tubes weekly.
Obtains test results, reports and information as requested from other medical providers as needed.
Provides additional clerical support in the clinic
Supports Clinic Manager and Regional Director with reports, research and other support.
Also supports Social Worker, Dietician and Charge Nurse as directed on issues such as patient travel, patient hospitalization, documentation, labs, etc.
- Maintains supplies for laboratory testing and mailing.
- Manages technology and information systems: i.e. printer, fax machine, computer, and other office equipment.
- Monitors office supplies and helps to prepare office supply orders
- Forwards all invoice copies to the home office in the weekly envelope.
- Demonstrates the Physicians Dialysis Difference culture.
- Reports any problems/ issues promptly.
- Attends necessary meetings related to unit activities.
- Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school graduate or equivalent; some college work preferred.
- Knowledge of all Microsoft Office Products programs.
- Knowledge of medical abbreviations and terminology preferred
- Fluent in written and spoken English
- Previous health care experience preferred
- Bilingual English/Spanish a must
- Minimum 1 year of clerical support experience
- Must have demonstrated record of and commitment to safety; and dedication to excellence.
- Must possess outstanding communication and interpersonal skills. Must be able to communicate professionally and effectively with other staff members, patients and physicians.
- Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Prior experience working with sensitive information and maintaining confidentiality preferred
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts (dialysis equipment and machinery). The employees may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
The employee must frequently sit, stand, lift and/or move up to 25 pounds (lifting patients, etc.), includes ability to carry and transport up to 25 pounds up to 60 feet. Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is required to stand; walk and talk, hear and smell. Requires excellent visual acuity and manual dexterity.
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. He/she is frequently required to sit; stoop, kneel, bend, crouch, or crawl. The employee is required to use safety equipment, PPE (personal protective equipment) for specific tasks.