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Company Contact Info

  • 10807 Thornmint Road
    Rancho Bernardo, CA 92127
  • Jessica Reed

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Customer Service Representative

Mission Federal Credit Union • Rancho Bernardo, CA

Posted 12 days ago

Job Snapshot

Travel - None
Experience - At least 1 year(s)
Degree - High School
$14,000.00 - $20,000.00 /Year
Banking - Financial Services
Banking, Retail


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Job Description


Telephone Consultant I: A minimum of 6 months customer service with sales experience is required.

Telephone Consultant II: A minimum of 1 year banking and call center experience with sales is required.

Software: Microsoft Office Suite and Internet. Symitar for Windows is preferred.

Job Requirements

What should you look for in your next job? Forbes suggests considering the opportunity to grow, passion and building your career with a company you believe in. At Mission Fed, we feel confident you'll find all that and more.

We offer benefits to both fill-time and part-time employees, including: medical, dental, and vision insurance, 401k match up to 6%, Paid Time Off, 12 paid holidays, company paid life insurance, and much more...

We now have openings in our Call Center for Full-Time Telephone Consultants. Financial Service Industry experience a plus! Please note: This position requires availability between the hours of 7:00AM-7:00PM Monday-Friday. Occasional Saturdays are required from 7:30AM - 4PM.

Provide stellar telephone service for members at the point of contact in a high-performing multi-skill inbound Contact Center environment. Facilitate a positive, dazzling member experience in order to achieve high levels of member satisfaction. Enhance member relationships; build trust and loyalty through stellar service and cross-selling products to meet member needs and to attain annual goals. Effectively adhere to quality and compliance standards to ensure excellent queue service levels. Regular attendance is an essential function of this position.

Keywords: Bank, Teller, Credit Union, New Accounts, Lending, Call Center, Telephone Agent, Information Specialist, Customer Service

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