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Company Contact Info
- Mason, OH
- Nidhi Sharma
- Phone: 973-532-3506
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Technical Support Specialist
Posted 7 days ago
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Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications.
Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner.
Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.
Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.
Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation.
Flexibility to work varied schedules, including evenings and weekends and to carry emergency paging devises as scheduled.
Past 2 to 3 years of experience in providing technical support
Experience in working with computers and desktops
High School Diploma or College Degree Preferred