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Technical Support Specialist

Mason, OH

Posted 7 days ago

Job Snapshot

Full-Time
Travel - None
Experience - 2 to 3 years
Degree - None
Manufacturing
Retail
1

Applicant

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Job Description

Job Responsibilities:

  • Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications.

  • Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner.

  • Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.

  • Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.

  • Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation.

  • Flexibility to work varied schedules, including evenings and weekends and to carry emergency paging devises as scheduled.

Job Requirements

Required Skills:

  • Past 2 to 3 years of experience in providing technical support

  • Experience in working with computers and desktops

  • High School Diploma or College Degree Preferred

 

If you are interested and would like to discuss this position, please call me back at  614-682-5743/614-682-5744 or email me at [Click Here to Email Your Resumé]/[Click Here to Email Your Resumé]

Contact Details:

Nidhi Sharma

614-682-5743

[Click Here to Email Your Resumé]

Collabera Inc

 

Anshuman Singh

704-893-3133

[Click Here to Email Your Resumé]

Collabera Inc

 

Aditi Singh

614-682-5744

[Click Here to Email Your Resumé]

Job ID: 5743_TSS_OH
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