BILINGUAL SPEAKING CANDIDATES PREFERRED
PAY RATE: $9.75-$10.50 Per Hour (Depending on shift and languages)
SCHEDULE: Must be flexible to work any days/hours.
Under general supervision of the Manager on Duty, Customer Service Supervisor or Floor Coach. Performs a variety of tasks including answering telephone calls and arranging transportation for guests, while maintaining the highest level of customer service.
Answers telephone calls from prospective customers in a courteous, professional manner and determines customers’ requirements for transportation services. Determines appropriate fares, pick-up and drop-off times and locations, number of people in party, type of vehicle required, and special assistance needs. Accurately enters reservations into computer system via keyboard for service. Answers questions from prospective customers, guests or other persons concerning availability of transportation services and special needs requirements.
Receives concerns from customers relating to late pick-ups, vehicle or driver issues, etc. and coordinates with supervisor to determine solutions to immediate guest concerns. Provides customer assistance with locating customers’ lost items. Documents in customer service log all incidents, complaints and resolutions. Documents in lost and found log any information on lost and found items. Alerts safety department, emergency fire and rescue, or other law enforcement agencies of accidents or hazardous safety conditions as directed by supervisor. Provides information to customers and sales staff on vehicle and driver availability. Also may be required to perform other related duties as requested.
Availability: Must be flexible on a work schedule, including nights, weekends and holidays.
Education: High School graduate or equivalent preferred.
Experience: Some telephone, telecommunications or customer service experience preferred.
Skill at: Good oral and written communication skills. Basic typing and computer keyboard usage.
Knowledge of: None required.
Licenses: None required.
Special Requirements: Must be able to remain calm, pleasant, and poised in high-pressure situations.
MUST BE NON TOBACCO USER.
o Must be able to communicate by telephone and in person in clear, fluent English in a courteous, friendly and professional manner with customers, guests, co-workers and other persons.
o Must be able to access, input and retrieve information from a computer system and 10-key calculator.
o Must be able to read, understand and accurately complete transportation reservation forms, computer screens, customer service logs, lost and found logs, and other related paperwork.
o Must be able to perform addition, subtraction, division and multiplication to calculate appropriate fares.
MDS411 (Revised 10/13/2011)
Customer Service Rep
Customer Service Representative
Customer Service Agent
Operate Cash Register
Identify Customer Need
Resolve Customer Issue