Join the sales team at Hendrick Dodge in Cary, NC.
BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email, or in person)
Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
Maintain an ongoing customer database to capture repeat business
Keep website up-to-date with vehicle specifications and availability
Schedule appointments with interested buyers for test drives and delivery of vehicles
Disclosing terms of sales with consumers and reviewing sales with dealership management
Successful Chrysler BDC/Internet sales professionals have come from a variety of backgrounds. The ideal candidate has customer service and/or a general sales background of some sort, (electronics, appliances, real estate, B2B, marketing, etc.), a hard working professional with experience providing exceptional customer service and looking to make a career change, or a recent college graduate looking to pursue a career in sales.
Previous customer service experience
Previous call center and/or Internet sales experience a plus
Sales experience is a plus, NOT required
Requires strong communication skills in order to work most effectively with customers
Must be Internet savvy, have good computer skills, and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date
Excellent follow through and follow up skills
What you can expect:
Industry competitive compensation & benefits
Sales training and support that will provide you with the skills you need to be a top earner!
A revamped and exciting product line that makes it easy to sell!
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