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Company Contact Info

  • 1000 Corporate Drive
    Marshfield, WI 54449
  • Amber Voelker
  • Phone: 715/207-6576

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Customer Service Representative

Dental Crafters • Marshfield, WI

Posted 10 days ago

Job Snapshot

Manufacturing, Medical Equipment
Customer Service


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Job Description

Position Description

  • Answer all incoming phone calls in a friendly and processional manager
  • Respond to customers’ questions or direct caller to appropriate person
  • Answer inquiries by clarifying desired information; researching, locating and providing information
  • Provide correspondence to doctors as needed
  • Schedule cases for production utilizing Labtrac
  • Efficiently use Labtrac and other software to schedule, track and print reports
  • Scan/file paperwork related to cases.
  • Load data into coDiagnostix for treatment planning service

Job Requirements

Position Requirements

  • High school degree or equivalent; Associates degree preferred
  • Strong computer skills; Proficient with Microsoft Word, Excel and Outlook
  • Organized and work well under pressure
  • Efficient and self-motivated
  • Excellent customer service skills
  • Strong ability to multitask
  • 1-3 years of demonstrated experience in customer service, shipping/logistics
  • Hours:  Monday through Friday, typically 8-5
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