Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Boston, MA

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Restaurant General Manager

Potbelly Sandwich Works • Boston, MA

Posted 10 days ago

Job Snapshot

Experience - At least 2 year(s)
Degree - High School
Restaurant, Retail, Hospitality
Restaurant - Food Service, Management


How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

As a Potbelly General Manager, you are responsible for everything that goes on in your shop. It’s up to you to ensure that your team delivers outstanding customer service and product quality in a clean and friendly environment, while building sales and controlling costs. You will learn all aspects of our business so you can become developed and ready to move to the next step, District Manager.

There are four areas that you’ll focus on: People, Customers, Sales and Profits

In terms of People, you’ll train, coach and develop Potbelly Associates and Shift Leaders. You’ll be responsible for interviewing and selection, recognition and retention, as well as providing communication and feedback to your team. Oh, and when you run your shift, make it fun for your team, the customers and yourself!

For Customers—Make People Really Happy. You’ll do this providing great customer service and teaching your team to do the same, promptly and effectively handling customer issues as they arise, keeping a clean shop, providing quick friendly accurate service and a fresh, quality product. And get to know the people in your neighborhood! We are all about becoming the neighborhood sandwich shop!

As for Sales—drive ‘em! Get out there and do some local shop marketing!

And Profits? Manage that P&L! Control food and labor costs, monitor waste and be sure everyone’s following proper cash handling procedures. Easy, right?

Job Requirements

Must represent Potbelly Advantage and Our Values.Minimum of at least 2 years as a General Manager (for GM role) in a restaurant or retail environment with P&L responsibility.Experience in the Restaurant Industry and supervisory experience (for MIT position).High School degree; Bachelor’s degree, preferred.Strong business acumen. Ability to see “Big Picture."Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant.Must spend 80-90% of time on the store floor in the Front of the House.Must have financial literacy. Ability to understand financial reports.Exceptional customer service skills.Strong time-management skills. Ability to multi-task, to prioritize and to organize.Strong interpersonal skills. Ability to select, develop, inspire and manage strong teams.Strong communication skills, both written and verbal.Ability to delegate, follow-up and hold team accountable.Ability to create and execute effective plans to build the business.Must have the ability to set budgets and maintain food and beverage costs.Ability to follow expectations and guidelines set by Potbelly.Microsoft Office skills

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.