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  • Bohemia, NY 11716

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Customer Service Representative

Paraco Gas Corporation • Bohemia, NY

Posted 24 days ago

Job Snapshot

Full-Time
Experience - 1 to greater than 15 years
Degree - High School
Energy - Utilities - Gas - Electric, Other Great Industries, Oil Refining - Petroleum - Drilling
Customer Service, Admin - Clerical
Relocation - No
75+

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Job Description

Customer Service Representative

Bohemia, New York
MULTIPLE SHIFTS AVAILABLE


About Us

Paraco Gas Corporation is the largest privately held propane marketer in the Northeast. As a local, family-owned company with 49 years of experience in the propane industry we are proud to be recognized as the 13th largest propane retailer nationally (LP Gas Magazine Survey 2017). 

What sets Paraco Gas apart is our professional services team, our extensive fleet and our unparalleled supply availability all of which enable Paraco to provide customers with safe and dependable energy services. 


Scope of the Role includes:

Our customer service representatives are brand ambassadors to Paraco Gas providing memorable, positive and engaging customer support. The customer service representative position is responsible for providing customer service assistance to current and prospective customers. This position reports to the customer service manager.

You will build genuine connections with Paraco customers listening, anticipating needs and offering solutions. As an integral member of the Paraco family you will bring your positive work ethic to deliver a great customer experience engaging with customers, providing clear & concise information with an overall goal of ensuing effective resolution of product & service issues.

Essential responsibilities will include:
  • Handling incoming calls in a pleasant and understanding manner focused on achieving customer satisfaction. 
  • Using your product knowledge and effective listening skills to address and to resolve customer issues. 
  • Handling customer complaints and unpleasant customers in a calm & professional manner ensuing customer requests and questions are handled appropriately and in a timely manner.
  • Ability to analyze call to offer proactive solutions based information with follow-up when necessary. 
  • Communicating clearly and professionally while documenting each call. 
  • A strong work ethic with a team-player mentality. 
  • Speaking effectively to residential and business customers and vendors. 
  • Working in a team-based environment engaging proactively with employees throughout the organization.

Job Requirements

We’re looking for the following abilities and skills:
  • High school diploma or general education (GED). 
  • At least one year of related customer service / customer interaction experience and/or training. 
  • Punctuality and dependability arriving on time evidencing a willingness to learn and grow.
  • A strong work ethic with a team-player mentality.
  • Ability to speak effectively with residential and business customers, colleagues and vendors.         
  • Reading, comprehending and explaining documents including instructional and procedural manuals. 
  • Adding and subtracting, multiplying and dividing in all units of measure and computing percentages. 
  • Basic desk-top systems: Microsoft Office, 10-key calculators and data entry skills. 
  • Limited travel for training purposes to corporate offices in Rye Brook, New York of up to 5-10% of the time. 
  • Bilingual speaking proficiency:     Spanish/English (Preferred but not required)

MULTIPLE SHIFTS AVAILABLE


Paraco Gas proudly offers our colleagues exceptional benefits including but not
limited to medical, Rx, Vision and Dental, a 401(k) plan with company match,
paid time off, company holidays, tuition reimbursement, uniforms, propane
discounts & more.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional
job tasks required by the manager.  We maintain a drug-free workplace and perform pre-employment substance abuse testing. Paraco Gas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Job ID: paragasco-F-1169
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