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IT Support Analyst

STCR, Inc Owego Full-Time
$17.00 - $23.00 / hour
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Technical Support Specialist

STCR, Inc., a company with over 52 years of success in providing retail Point of Sale solutions to supermarkets throughout the United States, Caribbean and beyond, is hiring a Technical Support Specialist.

Working together every day to make a difference in an organization that values leadership, passion, respect and excellence: this is what drives us to continually seek outstanding individuals. Thrive in an atmosphere where personal achievements are recognized and rewarded.
  
In this position you will be responsible for providing technical support via the phone and internet for our clients’ retail systems.
  
Duties:

  • Respond to support requests regarding computer software, hardware, or network operation to resolve issues
  • Read technical manuals, confer with users, determine recreate scenarios, test in lab environments, conduct computer diagnostics, work directly with hardware manufacturer and software development support teams
  • Install software on users computers
  • Document daily activity of all communication transactions, issues, and remedial actions taken
  • Authoring training materials and procedures
  • Presenting training to end users
  • Evaluation of company products and services recommending improvements
  • Provide good technical support customer service via phone calls or emails

Technical Support Specialist

  • Strong IT technical background, including networking, OS, and application support
  • Ability to handle multiple calls and situations and follow them through to a solution
  • Strong verbal and written communication skills 
  • Able to work various shifts including weekends
  • Minimum AAS degree, Bachelors preferred from accredited institution
  • Minimum two years experience working in an IT support role
  • Experience in supermarket operations a plus
  
Benefits:
  • Salary based on experience
  • Full benefits package available
  
Please email a resume and cover letter to:
  

  

Recommended skills

Software Development
Technical Support
Testing
Technical Communication
Communication
Operations
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