Customer Service Representative job in Fort Worth at First American Payment Systems (CareerRookie)

Responsibilities:

• Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information
• Adapt and effectively utilize various internal computer applications
• Maintain strong, open communication with co-workers, supervisor and manager
• Adhere to all departmental and company policies.

Qualifications:

• Prior customer service and/or troubleshooting experience in a call center environment is preferred (minimum of 12 months). College degree and/or combination of education and experience also accepted
• Functional knowledge of Microsoft Outlook
• Speaks clearly and effectively in a variety of settings
• Excellent written and communication skills
• Ability to multi-task
• Highly productive with minimal guidance or supervision
• Solves problems by gathering information and evaluating options
• Has excellent attendance and completes quality work on time
• Bilingual Candidates (Spanish), a plus, but not required.

We recognize people as our most valuable asset. Our organization offers competitive pay, a benefits package that includes affordable medical, dental and vision insurance, paid vacation, holidays, matching 401K, a casual work environment, tuition reimbursement and more!

We have a culture of respect and work-life balance. We provide free coffee and tea, a break room with big screen TV’s, a ping pong table and multiple gaming stations!  If you are ready to work for a great Fort Worth company, apply now!  

Key Words: call center, customer service, technical support, merchant services, customer care, support, service.

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