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Customer Service Representative job in Fort Worth at First American Payment Systems (CareerRookie)

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Customer Service Representative at First American Payment Systems (CareerRookie)

Customer Service Representative

First American Payment Systems (CareerRookie) Fort Worth, TX Full-Time
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We are currently looking for Customer Service / Technical Support Representatives for our 8-time Award Winning Call Center, located in north Fort Worth. We are currently hiring for the following shift: 11:30am – 8:00pm with a rotating weekend day. Paid Training last 7 weeks; the schedule during training is Monday – Friday, 8:30am – 5:00 pm. After successful completion of training, you will transition to the shift for which you were hired. *Shift changes based on future availability. Ideal candidates must have flexibility with their schedules. Bilingual Candidates (Spanish) a plus, but not required. Bilingual candidates eligible for differential pay.


Responsibilities:

  • Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information
  • Adapt and effectively utilize various internal computer applications
  • Maintain strong, open communication with co-workers, supervisor and manager
  • Adhere to all departmental and company policies.

Qualifications:

  • Prior customer service and/or troubleshooting experience in a call center environment is preferred (minimum of 12 months). College degree and/or combination of education and experience also accepted
  • Functional knowledge of Microsoft Outlook
  • Speaks clearly and effectively in a variety of settings
  • Excellent written and communication skills
  • Ability to multi-task
  • Highly productive with minimal guidance or supervision
  • Solves problems by gathering information and evaluating options
  • Has excellent attendance and completes quality work on time
  • Bilingual Candidates (Spanish), a plus, but not required.

We recognize people as our most valuable asset. Our organization offers competitive pay, a benefits package that includes affordable medical, dental and vision insurance, paid vacation, holidays, matching 401K, a casual work environment, tuition reimbursement and more!


We have a culture of respect and work-life balance. We provide free coffee and tea, a break room with big screen TV’s, a ping pong table and multiple gaming stations!  If you are ready to work for a great Fort Worth company, apply now!  

 

Key Words: call center, customer service, technical support, merchant services, customer care, support, service.


Recommended skills

Customer Service
Customer Support
Positive Attitude And Language
Product Support
Technical Support
Troubleshooting (Problem Solving)

About the company

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Job ID: Customer Service

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