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Customer Service Representative at Collabera Inc.

Customer Service Representative

Collabera Inc. Roanoke, VA Full Time
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Industry: Fortune 500 (Banking Client)

Position: Customer Service Representative
Duration: 6 Months with Extension
 

If you are interested to more about the position you can directly call at

973-867-0452
or email [ Email address blocked ] - Click here to apply to Customer Service Representative 

 

Responsibilities:

·         Provides an exceptional customer service with strong investigative research while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts.

·         May also involve contacting third parties for research. May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim.

·         Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity. Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses. May be responsible for multiple claim types.

 

Required Skills:

1+ year of Customer Service Experience

 

Preferred Skills:

Banking Domain Knowledge

 

Recommended Skills

  • Communication
  • Customer Service
  • Research
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