We are currently looking for two energetic Customer Service Representative that will assist with the customer service and retention as well as business development for our clients. Individuals that have experience as a cashier or receptionist excel in this position due to their proven customer service skills and attention to detail.
Acting as the main point of contact between the company and clients.
Ensure that all contracts and necessary paperwork are signed.
Maintaining an accurate record of client payments.
Improving sales by attracting new clients through sales pitches and following company-generated leads.
Introducing new company products and services to existing clients.
Resolving client complaints in a professional manner.
Developing and maintaining solid client relationships by regularly following up on clients.
Account Representative Requirements:
High school diploma or GED.
Bachelor's degree in Marketing, Communications, Business Administration or related field is preferred.
Proven experience in sales or customer service.
The ability to multitask.
The ability to work in a fast-paced environment.
Strong negotiation skills.
Effective communication skills.
Handle incoming customer service calls
Dispatch incoming customer phone calls
Accept customer calls and return customer
Maintain customer service related information for customer accounts
Ensure quality customer service and customer satisfaction
Maintain customer service voicemail and return customer calls
Provide customers with superior customer service
Provide customer service for internal customers
Capturing customer information and answering customer inquiries
Resolve inbound customer calls regarding account
Take customer orders and provide high-quality customer service
Make out going customer service calls
Work with customer service manager to ensure proper customer service
Resolve any customer service issues
Answering inbound calls and providing excellent customer service
Provide customer support and handling customer inquiries
Combining excellent customer service skills
Assure quality customer service to all customers
Provide exceptional customer service to all customers
Provide superior customer service with all customer interactions
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