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Customer Service Representative at

Customer Service Representative

Atlanta, GA Full-Time
$80,000.00 - $100,000.00 / year
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We are currently looking for two energetic Customer Service Representative that will assist with the customer service and retention as well as business development for our clients. Individuals that have experience as a cashier or receptionist excel in this position due to their proven customer service skills and attention to detail.

Responsibilities:

  • Acting as the main point of contact between the company and clients.
  • Ensure that all contracts and necessary paperwork are signed.
  • Maintaining an accurate record of client payments.
  • Improving sales by attracting new clients through sales pitches and following company-generated leads.
  • Introducing new company products and services to existing clients.
  • Resolving client complaints in a professional manner.
  • Developing and maintaining solid client relationships by regularly following up on clients.

Account Representative Requirements:

  • High school diploma or GED.
  • Bachelor's degree in Marketing, Communications, Business Administration or related field is preferred.
  • Proven experience in sales or customer service.
  • The ability to multitask.
  • The ability to work in a fast-paced environment.
  • Strong negotiation skills.
  • Effective communication skills.
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended skills

Sales
Marketing
Customer Satisfaction
Business Development
Communication
Customer Support
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