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Customer Service Representative
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Industry: Health Care
Job Title: Customer Service Representative
Duration: 5+ months with (extension and permanent placement depending on attendance and performance)
Work Hours: Hours of operation are Sunday to Saturday 7AM to 9PM. No guarantee in shift; candidates must be available for all hours - shifts will be assigned based on need
Location: Houston, TX 77092 [remote during COVID-19]
***** Looking for someone with strong customer service or medical or healthcare experience *****
Job Description
· Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guding on the appeals process, guding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
· Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
· Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.
Schedule Notes
· Hours of operation are Sunday to Saturday 7AM to 9PM. No guarantee in shift; candidates must be available for all hours - shifts will be assigned based on need.
· Open all holidays accept for Thanksgiving Day and December 25th.
· There could be overtime requested/ required.
· WAH, Covid, but due to be back in office; candidates must be local
Skills
· 1+ year of customer service experience analyzing and solving customer problems required;
· Intermediate proficiency in MS Office Suite; high level capacity to multitask independently and on a computer
· Knowledge of Medical Terminology a PLUS
· Excellent written and oral communication skills
· Exceptional organizational and time-management focus
Education
· High School Diploma or equivalent required,
· Associates or Bachelor’s degree preferred
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If you are interested and would like to discuss this position, please call me back at
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