Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Idd05w64l58vclyqqhw

Customer Service Representative

Idexcel, Inc Buffalo Grove, IL, IL Full-Time
$36,892.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Apply Now

Job Title: Customer Service Representative

Location: Buffalo Grove, IL

Duration: 3+ Years

Note: Must have experience in Medical or Pharmaceutical or HealthCare or HEDIS or Medicare or Medicaid

Job Description:

Note: Training for first 2 weeks from 8:00 AM – 4:30 PM. After that, shifts will be during the hours of 6:30 AM – 8:00 PM Monday till Friday or Saturday 8:00 AM – 3:00 PM.

 

Position Summary:

  • Tasks for Customer Service Rep can differ per location: Effective delivery of company products and services (40%)
  • Responds to telephone inquiries and orders from homecare patients and referral sources.
  • Provides information on equipment, supplies and services. Determines the best method for providing services.
  • May assist walk-in patients with the selection of equipment, supplies and services. Timely processing/facilitation of patient orders (30%)
  • Processes telephone orders by preparing patient paperwork.
  • Verifies insurance and/or other method of payment.
  • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
  • May perform data entry.
  • Distributes copies of paperwork to appropriate personnel.
  • May assist with the processing of billing paperwork. Effective coordination of patient services/supplies (10%)
  • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
  • Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation (10%)
  • Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%)
  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action.

 

Roles & Responsibilities:

  • Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.
  • The primary responsibilities are to verify insurance coverage for potential new clients.
  • Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs success and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers.
  • This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs.
  • Strong attention to detail and proven analytic and problem solving.

Experience:


  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality are essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third-party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.


Education:

  • High School diploma or GED


About IDEXCEL, INC


Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.


Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.


Recommended skills

Health Care
Data Entry
Pharmaceuticals
Medicaid
Medicare
Insurance

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$36,892
Avg. Yearly Salary

Career Path

See the next step in your career
Customer Service Representative
$36,892.00 (Careerbuilder est.)
Estimated Salary: $70K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.