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Customer Service Representative

Seattle, WA Full-Time
$17.00 - $18.00 / hour
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  • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
  • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
  • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
  • Troubleshoots problems with malfunctioning software applications and recommends corrective action
  • Directs and guides clients through resolution of technical issues
  • Submits requests for product changes and other custom programming updates
  • Attends training courses as required and stay abreast of evolving internal processes and industry developments
  • Provides customer service and remote support services and applies problem solving skills
  • Works in a team environment and assist team members on various issues
  • Provides other ad hoc support and duties as assigned
  • Works in an environment with competing priorities

Qualifications & Requirements

  • Associates/Bachelors strongly preferred
  • Proficient PC skills, specifically in Windows and IOS environments
  • Knowledge and familiarity with mobile devices (Smartphones/iPads)
  • Ability to document, track and monitor a problem/issue to a timely resolution
  • Problem solving ability
  • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties

 PREFERRED ATTRIBUTES & Qualifications

  • 1 year of PC desktop support or technical support experience with client contact
  • Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices 
  • Experience using a ticketing System such as Clarify, Remedy, or Footprints
  • Knowledge of Unix / Linux / SQL
  • Automotive industry experience

Recommended skills

Unix
Microsoft Windows
Smartphone
Complex Problem Solving
Apple I Pad
Communication

Location

Salary Details

This salary was provided in the Job Posting.
$17-$18
Hourly Salary

Career Path

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Customer Service Representative
$17.00 - $18.00 / hour
Estimated Salary: $71K
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