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Customer Service Representative
PURPOSE:
Quickly and effectively resolve issues with empathy and nurture relationships to make the registration process and use of other USA Softball software as smooth as possible for council members and end-users.
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RESPONSIBILITIES
- Provide detailed, customized instructions to our local associations, partners, and customers to ensure the best a quality experience.
- Become a subject matter expert for RegisterUSASoftball.com, TournamentUSASoftball.com, and other USA Softball systems.
- Make, receive, and transfer calls as needed in a professional and friendly manner.
- Responding promptly to customer inquiries via phone and email.
- Prioritize assignments and responsibility in accordance with your daily tasks and maintain a consistent pace of task completion.
SKILLS- Knowledge of email communications
- Ability to multitask
- Ability to work autonomously
- Type 30+ WPM
- Must be friendly, patient, dedicated, determined and professional
- Ability to stay calm when customers are stressed or upset
- Computer experience
- Communication: Greet callers in a friendly manner and be prepared to answer any questions they may have and know who/where to transfer the call to if uneducated in the subject
- Customer Focus: Work on behalf of the client as if the ordered product was your own. Provide excellent service to the client as you would for yourself.
- Problem Solving: Work to resolve conflicts or answer customer questions/concerns upfront to alleviate escalations/complaints
QUALIFICATIONS- 2+ years of customer service or equivalent formal training
- 2+ years of experience with Microsoft Outlook or similar email service
- 1+ years of experience with Microsoft Excel
Recommended Skills
- Communication
- Conflict Resolution
- Customer Service
- Friendliness
- Hardworking And Dedicated
- Microsoft Excel
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