Administrative Assistant / Customer Service Representative

Job Title: Administrative Assistant / Customer Service Representative

Are you an organized and detail-oriented individual who thrives in a dynamic work environment? We're looking for an enthusiastic Administrative Assistant / Customer Service Representative to join our team!

Role Overview:

As an Administrative Assistant / Customer Service Representative, you'll be at the heart of our operations, providing essential support to both our administrative tasks and customer service efforts. Your ability to manage tasks efficiently and interact professionally with clients will be crucial to our success.

Responsibilities:

* Manage and organize administrative tasks, including data entry, filing, and document preparation.

* Handle customer inquiries, providing prompt and helpful responses to ensure a positive experience.

* Assist in scheduling appointments and coordinating meetings.

* Maintain accurate records and assist in generating reports.

* Collaborate with team members to ensure smooth daily operations.

Qualifications:

* Strong organizational and time management skills.

* Excellent communication skills, both written and verbal.

* Proficiency in Microsoft Office suite (Word, Excel, Outlook).

* Customer-focused mindset with a friendly and professional demeanor.

* Detail-oriented and capable of multitasking effectively.

Why Join Us:

* Exciting opportunity to be part of a growing team.

* Develop and enhance your administrative and customer service skills.

* Collaborative work environment that values teamwork.

* Competitive compensation package and potential for growth.

If you're a proactive problem-solver with a passion for providing top-notch customer service, we'd love to hear from you! Join us in this role where your contributions will make a meaningful impact.

* Handle incoming customer service calls

* Dispatch incoming customer phone calls

* Accept customer calls and return customer

* Maintain customer service related information for customer accounts

* Ensure quality customer service and customer satisfaction

* Maintain customer service voicemail and return customer calls

* Provide customers with superior customer service

* Provide customer service for internal customers

* Capturing customer information and answering customer inquiries

* Resolve inbound customer calls regarding account

* Take customer orders and provide high-quality customer service

* Make out going customer service calls

* Work with customer service manager to ensure proper customer service

* Resolve any customer service issues

* Answering inbound calls and providing excellent customer service

* Provide customer support and handling customer inquiries

* Combining excellent customer service skills

* Assure quality customer service to all customers

* Provide exceptional customer service to all customers

* Provide superior customer service with all customer interactions