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Customer Service in Accident,Maryland
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Customer Service Representative

TTEC Smithfield Full-Time
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Active Listener. Problem Solver. Caring Nature. It’s what connects us… and we’d like to connect with you too!  We are looking for you to help us deliver exceptional customer experiences as a Customer Service Representative with TTEC.

 
About TTEC:
 
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
 
Life at TTEC:
 
As a global company, we’re always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we’re not one for keeping the status quo. But just because we’re busy, it doesn’t mean we don’t know how to have fun. We’re passionate about throwing company events that bring us together to laugh and celebrate each other’s achievements. We’re also big on taking time out for professional development and giving back. So, if you’re looking for a work-life full of purpose, passion and career potential, keep reading…
 
As a TTEC Customer Experience Champion, You’ll Enjoy:
  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes…all the competitive pay and benefits you’d expect
What You’ll be Doing:
 
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You’ll help people every single day by taking calls, actively listening to understand customers’ needs, and answering questions.
 
On a typical day, you’ll:
  • Accept inbound calls from customers
  • Effectively resolve issues or concerns
  • Gather information from the customer to make appropriate recommendations for new products and services
  • Deliver amazing customer service
Why You? What You Bring:
 
Being bold, passionate and real. It’s what connects us here at TTEC. Does the following describe you as well?
  • Computer savvy
  • High school graduate or equivalent
  • Competency using MS Windows
  • 6 months of customer service experience (preferred)
Apply Today:
 
We encourage you to call us at 724.425.8203 / 724.425.8202 or apply online today:
 
  1. Click on the Apply Now button.
  2. You’ve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
  3. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
 
 
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening.  TTEC is an Equal Opportunity Employer.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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Customer Service Representative
Estimated Salary: $64K
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Job ID: 02EFJ

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While it would be easy to credit our successes to superior processes, tools and technologies, the simple reality is that our people make the difference. We are a tight-knit work family that is driven to help our clients build lasting, genuine human relationships with their customers. From day one, you’ll be a part of an energetic, diverse and talented team of professionals who will support and encourage you to succeed and love what you do. Join our bright team of professionals in an exciting, fast-paced environment where you can be your best self. We love nothing more than to see team members have long, successful careers with us, and you can too. Check out our career opportunities today!


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