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Customer Service Representative
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Location: Remote
Pay Rate: $18/hr
Duration: 6 months
Shift: Work hours will be 8 hours shift between 7 AM - 9 PM Central. Workweek could be either Sunday – Thursday OR Tuesday – Saturday
Training Duration: 1-week paid training
Feel free to reach out to me with any questions regarding this position. My number is
Project Description:
The Unemployment Claims Processors will actively assist in processing unemployment claims.
Responsibilities:
Customer Service:
- Engage in inbound customer calls and provide satisfactory answers to inquiries and concerns regarding unemployment claims
- Review customer account and provide updates and troubleshooting as needed while keeping personally identified information (PII) confidential
- De-escalate situations involving high stress and dissatisfied customers, offering customer assistance and support
- Manage customer service relations to maintain state-mandated SLAs
- Consistently meet individual performance standards/metrics
Claims Processing:
- Navigate the client’s internal system/customer service technology platform to document in detail a record of each call
- Collaborate with other agents on a daily basis to maintain a strong culture and to stay informed on process updates and changes
- Associates Degree (2-year degree) OR High School Diploma or GED with >2 years of experience in a call center environment
- >1 year of Customer Service experience
- Proficiency with Microsoft Office, specifically Word, Excel, Outlook, and Teams
- Typing speed of at least 40 wpm
- Must be willing to work normal business hours and occasional weekend days, as needed
- Must be within 90 miles of Memphis, Nashville, OR Knoxville
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