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Customer Care Specialist
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Answer incoming customer service calls
- Generated from inbound customer service calls
- Resolving customer complaints regarding product sales to customer service problems
- Assisting customers with customer service related issues
- Provide excellent customer service and customer relations
- Take incoming telephone calls from customers requesting customer service
- Resolve customer service problems/issues
- Assure quality customer service to all customers
- Resolve customer product or service issues
- Handling customer issues/requests maximizing customer satisfaction
- Support customer orders such as new customer account
- Resolve customer service oriented issues
- Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department
- Verify information/answer customer inquiries
- Ensuring that outstanding customer service
- Maintain reports on customer service
- Improve the customer service function and customer experience
- Resolve customer service issues or refunds
- Greeting customers and assessing customer needs
- Provide exceptional customer service by greeting customers and assessing customer needs
Recommended Skills
- Customer Confidentiality
- Customer Relationship Management
- Customer Satisfaction
- Customer Service
- Listening
- Telephone Skills
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