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Customer Service Representative

Desmar PC Inc. Washington, DC Full-Time/Part-Time
$20.00 - $30.00 / hour
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esponsibilities:

  • Deliver prompt, convenient, and professional customer service to assigned clients
  • Provide front-line consultative customer service for client inquiries via email and phone
  • Determine customer goals, challenges, needs and requests utilizing product and industry knowledge to provide solutions and initiate orders
  • Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with clients and strategic partners nationwide
  • Subject matter expert of the department, company and industry
  • Promote additional offerings to meet client needs
  • Successfully manage financial transactions
  • Be an ambassador for DESMAR P.C INC within the industry

Qualifications:

  • A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
  • Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
  • Ability to absorb product knowledge quickly and process information to apply to client needs
  • Able to make sound business decisions and exercise discretion and judgment
  • Experience generating add-on sales revenue preferred
  • Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

esponsibilities:

  • Deliver prompt, convenient, and professional customer service to assigned clients
  • Provide front-line consultative customer service for client inquiries via email and phone
  • Determine customer goals, challenges, needs and requests utilizing product and industry knowledge to provide solutions and initiate orders
  • Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with clients and strategic partners nationwide
  • Subject matter expert of the department, company and industry
  • Promote additional offerings to meet client needs
  • Successfully manage financial transactions
  • Be an ambassador for DESMAR P.C INC within the industry

Qualifications:

  • A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
  • Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
  • Ability to absorb product knowledge quickly and process information to apply to client needs
  • Able to make sound business decisions and exercise discretion and judgment
  • Experience generating add-on sales revenue preferred
  • Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Recommended skills

Retailing
Insurance
Banking
Hospitality
Time Management
Customer Service
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