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Customer Service Representative at Collabera

Customer Service Representative

Collabera Phoenix, AZ Contractor
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Industry: Health Care

Job Title: Customer Service Representative

Duration: 3+ months with (extension and permanent placement depending on attendance and performance)

Work Hours: Must be willing to work 5 days Monday through Friday between 8:00am to 8:00pm (EST).

Training schedule: M-F 9:30am - 6pm (EST) typically 6 weeks

Location: Austin, TX 78717 [remote during COVID-19]


***** Looking for someone with Minimum 1+ years of Customer Service experience *****


Remote position - Candidates must have reliable high speed internet connection - Manager seeking candidates 50 miles from an office in Scranton PA, Pittsburgh PA, Phoenix AZ, or Austin, TX



·         Delivers straightforward administrative and/or other basic business services in Customer Service.

·         Receives requests by mail, telephone, or in person regarding insurance claims/policies.

·         Responds to inquiries from policy holders, providers and/or others for information and assistance.

·         Performs research to respond to inquiries and interprets policy provisions to determine most effective response.

·         Mails or routes claim forms and supporting documentation to various units for final processing.

·         Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.

·         Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

·         Issues tend to be routine in nature.

·         Good knowledge and understanding of Customer Service and business/operating processes and procedures.

·         Works to clearly defined procedures under close supervision.


·         1+ year of customer service experience analyzing and solving customer problems required;

·         Intermediate proficiency in MS Office Suite; high level capacity to multitask independently and on a computer

·         Excellent customer service experience strongly preferred

·         Inbound Call Center - taking calls (many older population) regarding individual healthplan and eligibility questions

·         Communicate effectively and patiently

·         Previous experience in call center is preferred

·         Knowledge of Medical Terminology a PLUS

·         Excellent written and oral communication skills

·         Exceptional organizational and time-management focus



·         High School Diploma or GED required, Associates or Bachelor’s Degree preferred


If you are interested and would like to discuss this position, please call me back at

or email me at elvin.gohil[ Link removed ] - Click here to apply to Customer Service Representative


Recommended Skills

Customer Service
Time Management
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