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Director of Clinics

Aspirus, Inc. Eau Claire Full-Time
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Further your career with Aspirus, recently recognized as one of the top 15 Health Systems in the United States for the second year in a row by IBM Watson! 

We have an exciting opportunity for a Director of Clinics and are seeking both a full-time perm candidate and full-time temporary candidate to fill an interim role until a full-time perm candidate is identified.

This role supports our Northwest Region of Clinics in Wisconsin. In this highly visible position, the Director of Clinics  works in tandem with the Regional Medical Director.  This leadership role provides vision, leadership, direction, and oversight to specialty clinic medical staff, managers, clinic coordinators, clinic supervisors, and overall clinic operations. Responsible for adherence of medical and support staff to administrative and operational policies and procedures.  Interacts with physicians and management staff to identify and resolve operational issues.  Interacts with Operating Committees and/or Board of Directors and Community Organizations to develop new programs and services.  Is responsible for strategy development and execution, as well as overall clinic(s) growth and development. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Patient Experience

  • Identifies opportunities to improve patient experience.  Participates in projects/programs designed to enhance service delivery and patient satisfaction. 

Patient/Staff/Environmental Safety

  • Identifies opportunities to improve the Environment of Care, and patient and staff safety. Participates in projects and programs designed to create a safe environment to avoid error.

Job Specific Duties

  • In tandem with the Regional Medical Director, provides management oversight to clinic managers, clinic coordinators, and clinic supervisors by directing, leading, and mentoring their activities in their respective clinic operations.
  • Participates in required meetings and communicates all policies and procedures, operational changes, and service implementation strategies to clinic managers, clinic coordinators, and clinic supervisors.
  • Participates with VP Operations and Service Development, clinic managers, and operating committees in charting and implementing Aspirus Clinics' mission in response to the changing needs of the organization.
  • Recommends, develops, and implements strategic long-range plans to support the Aspirus philosophy and goals.
  • Informs clinic managers about current trends, problems, and activities in the medical field to facilitate policy-making.
  • Recommends clinic policy positions regarding administrative and legislative matters.
  • Coordinates with the operating committees, medical staff, clinic managers, and other clinic personnel the monitoring of medical activities to ensure the fulfillment of the community's needs for quality health care across multiple facilities.
  • Consults with the VP Operations and Service Development prior to recommending and establishing new policies to ensure the availability of support and resources.
  • In conjunction with the VP Operations and Service Development coordinates efforts of medical and administrative staff in the recruitment, development, evaluation, and retention of medical personnel.
  • Holds clinic managers accountable in monitoring the clinic budget consistent with the overall goals and objectives of the clinic and Aspirus Clinics.
  • Coordinates, in their assigned clinics, the long-range financial development and management of the organization.
  • Develops and implements strategic business plans for accountable areas.
  • Monitors the quality, volume, and profitability of services, and initiates actions as necessary to maintain and improve these parameters.
  • Ensures compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies.  Continually monitors operations, programs, and physical properties.  Initiates appropriate changes.
  • Encourages the integration of the clinic with the community through effective communication and public relations programs.
  • Represents the clinic in its relationships with other health organizations, government agencies, and third parties.
  • Directs and supervises all activities through clinic managers, clinic coordinators, clinic supervisors, and regional administration support staff.  Consults with and advises clinic managers, clinic coordinators, and clinic supervisors on a regular basis.
  • Maintains active and productive relations with both primary care and specialist physicians in support of Aspirus goals and objectives.
  • Responsible for promoting regional and interdisciplinary relationships to ensure continuity of care and transitions across care settings.
  • Interviews, hires, and evaluates clinic managers, clinic coordinators, and clinic supervisors in consultation with the VP Operations and Service Development and Human Resources.
  • Provides assistance to clinic managers, clinic coordinators, and clinic supervisors in establishing organizational philosophy and objectives related to staffing and performance standards, policies and procedures, job classifications, and compliance with government regulations.
  • Implements the mission and directives of Aspirus.
  • Positively participates and interacts as a team player with the Director Team to implement policies and programs that are established within our organizational structure.
  • Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
  • Maintains professional affiliations and enhances professional growth and development to keep current in the latest trends in clinic administration.
  • Works at the highest level, utilizing a team-based approach, to ensure that patients have the full attention of a dedicated team of health care providers who work together to manage their care, while supporting diversity and cultural factors.
  • Maintains strictest confidence.
  • Performs related work as required.
  • All salaried exempt employees are expected to be available for work as required by their assigned responsibilities and as prescribed or endorsed by their supervisor.  Exceptions must be coordinated with their supervisor.
  • Facilitates and implements goals identified by the appropriate Board of Directors as they relate to the physician organization.

LOCATION: MEDFORD, WI

Medford, Wisconsin is a quiet, safe small town community in north central Wisconsin with a strong light industrial base, offering a reasonable cost of living. Live on a private lake 8 miles from the hospital for less than $250k! Excellent school system and only 45 minutes to Wausau and Marshfield and 2.5 hours to Minneapolis/St. Paul.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of the principles and practices of health planning and management sufficient to manage, direct, and coordinate the operations of multiple clinic sites normally acquired through completion of a Bachelor degree in Health or Business Administration required.  Master's degree in Health or Business Administration preferred.
  • Ten years' experience in health administration including at least five years in direct clinic administration/operations preferred.
  • Professional development courses in health care management desired.
  • Knowledge of the purposes, organization, and policies of the community's health systems sufficient to interact with other health care providers.
  • Knowledge in leadership skills, program and service implementation, and strategic planning.
  • Knowledge of the principles and practices of employee development sufficient to ensure organizational productivity.
  • Knowledge of computer programs and applications.
  • Knowledge of finance and accounting principles sufficient to analyze and interpret results and recommend new or additional practices in financial and accounting matters.
  • Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
  • Skill in analyzing situations accurately and taking effective actions.
  • Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third party payers, patients, and the public.
  • Skill in organizing work, making assignments and achieving goals and objectives.
  • Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
  • Ability to assume responsibility and exercise authority over assigned work functions.
  • Ability to establish and maintain quality control standards.
  • Ability to organize and integrate organization priorities and deadlines.
  • Ability to prepare comprehensive reports.

Skills required

Case Management
Assessments
Behavioral Health
Social Work
Mental Health
Psychosocial
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