A Universal Banker exemplifies quality service standards while providing a variety of banking solutions and recommending and selling bank products and services. Perform a variety of routine banking transactions, while supporting the Market Manager in achieving quality service and complying with operational procedures.
Responsibilities include but are not limited to:
Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service.
Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services.
Ability to present a confi dent and professional demeanor to establish trust and knowledge from the customer.
Meets with customers to analyze financial needs and maximize sales opportunities. Sells all bank products and assists with other service needs, opens new accounts, i.e. checking, savings, certificate of deposit and IRAs, discusses/sells loan products to existing and prospective customers and knowledge of on-line banking and mobile banking abilities to promote and demonstrate to customers.
Responsible for meeting customer expectations and achieving service quality standards. Oversees the sales referral process ensuring they meet customer financial needs and assists management in coaching branch staff members.
Ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently. Maintain and balance a cash box.
Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines.
Ensures adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency and coin, and controlling and distributing cash to Tellers in prescribed limits.
Complies with the Secure and First Enforcement for Mortgage Licensing Act (S.A..F.E. Act) requirements and, where applicable registration requirements.
Ensures and maintains compliance with Bank's established dress code.
Adheres to dress code and other appearance requirements.
Assists in community events (i.e. Habitat for Humanity).
Performs other duties in absence of branch management.
Excellent verbal and written communication skills.
Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
Ability to appropriately and accurately demonstrate products and services to customers.
Ability to present a confident and professional demeanor to establish trust and knowledge from the customer.
Ability to write simple correspondence.
Detail oriented and organized.
Proficient computer skills.
Ability to solve practical problems; ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
Provides deep understanding of Retail Banking.
Ability to handle multiple projects simultaneously.
Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
High School Diploma or GED and a minimum of two years Valley branch experience or three years financial institution/branch banking experience, and/or successful completion of the Valley internship program.
A degree from a 2 year or 4-year college or university preferred.
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